Phone Support Technician - Lifts/Vehicle Seating

Job Posting Notice

Position Title: Phone Support Technician - Lifts/Vehicle Seating

This position can be filled Remote or if local, Winamac office.

Company Culture:

At BraunAbility, we are devoted to making life a moving experience for all. Our mission is to shape the future of global mobility transportation solutions, changing the lives of people living with mobility challenges and those who care for them. We hold ourselves to a set of core values that include living our legacy, doing what’s right, celebrating our people, serving as a champion, and driving innovation. As a member of our team, you will have the opportunity to make a meaningful impact and improve the lives of those in need.

Job Summary:

Lift/Seating Support Tier 1 is the first point of contact for BraunAbility dealers requiring technical assistance for BraunAbility products. The nature of our vehicles requires speedy resolution for meeting the needs of our customers. The position is both unique and satisfying as you will be assisting with a BraunAbility product that customers regain their mobility, freedom and independence by applying your technical skills.

Key Responsibilities:

· Provide knowledge and diagnostic assistance to service departments at BraunAbility dealerships

· Provide correct part numbers to repair our products

· Occasional field repair support

· Collaborate closely with team members, other dept group individuals to gather information and report quality concerns

· Provide internal support to Tier 2

· Contribute to knowledge article recommendations, part number portal enhancements

Required Qualifications:

· High school diploma/GED

· A minimum of 4 years of work experience to include a minimum of 2 years of direct work experience that includes DC electric, hydraulic & mechanical systems or 2 years of automotive service experience or 2 years of relevant experience in mechanical maintenance in a manufacturing facility.

· A combination of education and/or experience equal to 4 years will also be considered

· Must be willing to complete BSO (Braun Service Onboarding), BSS (Braun Service Specialist), and BSM (Braun Service Master’s) after hire.

· Understanding of electrical and hydraulic theory

· Strong computer skills and navigation which includes typing

· Strong written and verbal communication skills

· Ability to research and gather information

· Strong attention to detail

Preferred Qualifications:

· Trade School / Certification

· ASE (Automotive Service Excellence) certification

· Training & Instructional experience

· Product/ Industry knowledge related to wheelchair systems and transportation

· Familiarity with the WAV dealer channel and specific needs of service personnel

· Bi-lingual (Spanish preferred)

BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: From $51,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote