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Form of workJob Description
Putting People First in Pharmacy- Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.
We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.
If you love providing quality patient care but are tired of working holidays and weekends telehealth may be the avenue for you. Come join our growing team and experience the work- life balance not easily obtained by CPhTs. This exciting position will have the opportunity to impact patient’s health every day via the delivery of best-in-class interventions and patient care. Working with pharmacists, nurses and a supportive leadership team, the Telehealth Pharmacy Technician (CPhT) is responsible for aiding in the delivery of clinical interventions and Medication Therapy Management (MTM) services for commercial and Medicare members. The MTM program will include telephonic and/or video chat outreach with members to complete an analysis of a member’s medication regimen.
In addition, the Telehealth CPhT will assist in clinical outreach through the Personalized Member Transition program and Academic Detailing programs. The Telehealth CPhT will be responsible for obtaining and verifying member information, performing interventions, and executing telephonic outreach to new and existing members and prescribers.
This position may be fully remote or located in one of our offices in Appleton, WI or Madison, W
Is this you? Find out more below!
How do I make an impact on my team?
- Place outbound phone calls to members to offer MTM services and other commercial programs outside of traditional MTM.
- Field inbound phone calls from members to initiate MTM or other CEC services.
- Conduct telephonic comprehensive medication interviews and document medications as part of the Medication Therapy Management (MTM) Program.
- Collaborate with other CEC staff to maintain a high-quality service.
- Facilitate communication to clients, providers, and internal staff regarding CEC programs and program outcomes.
- Support clinical outreach efforts to members, prescribers, and pharmacy providers to enhance care coordination.
- Maintain knowledge of regulations regarding CEC programs.
- Maintain open lines of communication with other functional areas/departments.
- Develop a full understanding of Navitus Clients’ member experience and how the engagement center contributes to improved health and wellness.
- Compliance with all applicable HIPAA and CMS regulations.
What our team expects from you?
- High school diploma or GED.
- Valid Pharmacy technician license/certification/registration as required by state laws.
- Previous experience as a Pharmacy Technician.
- Experience as a member of a multi-disciplinary team is preferred.
- Knowledge of applicable data privacy practices and laws is preferred.
- Knowledge of healthcare industry practices and HIPAA regulations.
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees
What can you expect from Navitus?
- Hours/Location: Monday-Friday M-R 8am-7pm, Friday 8am-5pm, CST-Remote
- Paid Volunteer Hours
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
- Top of the industry benefits for Health, Dental, and Vision insurance, Flexible Spending Account, Paid Time Off, Nine paid holidays, 401K, Short-term and Long-term disability, College Savings Plan, Paid Parental Leave, Adoption Assistance Program, and Employee Assistance Program
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