Pharmacy Technician (Care Team) - Bilingual In Spanish

The Bilingual Pharmacy Technician (Care Team) will provide excellent customer service by providing effective, accurate, and timely assistance to customers. The Care Team Technician will also schedule refills while verifying patient demographics, managing the adherence list, and assisting with pharmacy reporting.

This is a full-time position located inLexington, SC (1216 West Main St) and the work schedule is Monday through Friday 9am to 5:30pm.

Great work-life balance! No evenings or weekends!

About the Role:

• Build and maintain an understanding of Avita's pharmacy products and processes in order to provide excellent customer service to patients, providers, and internal team members
• Receive telephone calls, take accurate messages, and direct calls to the appropriate personnel
• Assist pharmacy with day-to-day dispensing activities and recordkeeping maintenance
• Triage phone calls involving clinical questions, adverse reactions, or other matters as appropriate
• Call patients on the pharmacy’s compliance list five to seven days in advance of their upcoming refill to ensure refills are needed and expected 
• On a daily basis, manage and update Pioneer accurately with shipping dates and priorities, follow-up notes, messages left, etc.
• Verify patient names, dates of birth, addresses, delivery dates, special delivery addresses, and any additional information required by refill scripts, and document the information in pharmacy system(s)
• Follow-up on prescription statuses with patients and prescribers
• Document appropriate notes and outcome codes in patient records as directed by Pharmacists
• Perform other related duties as assigned
• Perform in accordance with company policies and standards
• Embrace and perform in the spirit of the company’s core values and goals

About You:

• High school diploma or GED required
• Must be actively registered as a Licensed Pharmacy Technician in good standing with the Board of Pharmacy (BOP) in South Carolina
• Proficient in English with strong verbal and written communication skills
• Must be Bilingual in Spanish
• Strong typing and data-entry skills
• Must be available to work full-time Monday through Friday from 9am to 5:30pm
• Must have a reliable mode of transportation to get to and from our Lexington, SC pharmacy on a regular daily basis
• Must have a positive attitude, be energetic and flexible, have excellent phone etiquette, and provide exceptional customer service

At Avita Care Solutions, compassionate care is at the heart of everything we do. Join Avita and get inspired to be the care that unlocks the full potential of health for all. We’re committed to promoting health equity by providing comprehensive, integrated access to pharmacy services, clinical care delivery and digital health through our individualized and culturally competent LGBTQ+, HIV, PrEP, and sexual wellness care. Avita is a proud member of the U.S. Business Action to End HIV and has been recognized multiple times by the Human Rights Campaign Foundation as a Best Place to Work for LGBTQ+ Equality.

Avita is an Equal Opportunity Employer dedicated to building a diverse, inclusive, and authentic workplace. We welcome everyone by recruiting, hiring, and promoting individuals without regard to their sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other status protected by applicable law. Avita also provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.

Avita Care Solutions offers a comprehensive benefits package:

Healthcare benefits (medical, dental, vision) for eligible team members and their families, along with additional company paid and voluntary benefit offerings. Six Company Paid Holidays and Three Personal Floating holidays, Paid Time Off (PTO), Paid Leaves - Two Weeks Paid Parental Leave, Bereavement, Sick Leave, Time to Vote, Jury Duty, Award Recognition Program, Professional Learning & Development opportunities. Company Paid benefits – Basic Life and AD&D, Maven and Health Care Advocate Work/Life Balance Program, Health/Dependent Flexible Spending. Voluntary benefits – Long and Short-term Disability, Pet Insurance, Legal, Accident, Hospital Indemnity, Critical Illness, Whole and Supplementary Life Insurance, Identity Theft Protection, 401(K) Retirement Savings Plan with company match.

All benefits are subject to the applicable plan terms.