Pharmacy Assistant, Keauhou Kona

PRIMARY RESPONSIBILITY
The primary responsibility of a Pharmacy Technician is to ensure customer satisfaction by accurately assisting the Pharmacists on duty with processing and filling prescriptions. A Pharmacy Technician increases customer loyalty by assisting all customers with courteous, pleasant, patient service and treatment.
JOB DESCRIPTION
ESSENTIAL DUTIES
You MUST perform the following duties regularly and up to company standards:

• Promptly, courteously and efficiently greet, thank, offer assistance, and meet the needs of all customers.
• Receive prescriptions and medical information from customers.
• Retrieve proper drugs from the shelves.
• Type, bill, count and package prescriptions.
• Charge and collect payment from customer using cash register/computer.
• Properly price, rotate and stock merchandise in the correct locations in the pharmacy.

NON-ESSENTIAL JOB DUTIES

• In order to provide the best possible service to our customers, the following duties are also required on an as-needed basis, during slow periods, or upon instruction by a senior clerk, supervisor, director or designated person-in-charge.
• Answer incoming phone calls and pages over the PA system.
• Process invoices and file prescriptions.
• Order, check-in and store supplies and merchandise.
• Properly price, stock and merchandise items to correct locations on the sales floor.
• Inventory merchandise process returns, check for outdate items, etc.
• Refill and maintain robot or other counting technology.
• Maintain and clean the department - dust, discard trash, etc.
• Work at other locations as needed.
• Perform other duties as required or assigned.

CUSTOMER SERVICE EXPECTATIONS
All associates are required to provide our customers with World Class Service with a local touch.

• GREET all customers (be friendly, smile and make face-to-face eye contact).
• HELP all customers (listen and pay attention; be courteous; be knowledgeable about product location, services offered and store hours; offer alternatives if a product is out of stock; take the customer to the product, etc.).
• Personalize the customers shopping experience (make small talk, offer meal suggestions, explain current store promotions, etc.).
• THANK all customers (show appreciation and offer a parting comment).

WORKING CONDITIONS

• Frequently work indoors where it is clean, air-conditioned (sometimes cold), and adequately lighted environment.
• Occasionally work in a store warehouse where it may be both noisy and dusty.
• Seldom need to travel and work at other locations.

WORK HOURS

• Generally be available for work 7 days a week and holidays, between 6:00 am and 8:00 pm.

EQUIPMENT USE

• Frequently use a telephone to communicate with fellow store associates, customers, sales representatives, other health care providers and insurance companies; use pens, pencils, calculator, photo-copier, fax machine, scanner and other office equipment to process customers prescriptions and invoices; use a computer and keyboard to enter and retrieve date, process prescriptions, type reports and documents, send and receive emails, do research or look up claim information; use a spatula, counting tray and robot or other automatic pill counter to count and fill customers prescriptions; operate a computer/cash register (POS system) when charging and collecting payment from customers.
• Occasionally use box cutters, ladders, stock wagons and hand trucks to stock and retrieve merchandise and supplies; operate a freight elevator, paper cutter and other office equipment.
• Seldom need to operate a company vehicle.

SAFETY EQUIPMENT

• None.

MENTAL, PHYSICAL AND COMMUNICATION DEMANDS

• MENTAL Continuously exercise discretion and thoughtful judgment; pay attention to detail and be alert; remain cool, calm and relaxed in stressful situations. Frequently interact with internal and external customers (co-workers, other health care providers, insurance representatives and vendors) in a friendly and professional manner; be able to assist customers in finding solutions to their questions. Occasionally examine safety related issues and take appropriate action to ensure the safety of self, customers and co-workers.
• PHYSICAL Continuously need to stand and walk throughout the entire shift; use hands and fingers to open and close medication stock containers and vials, and type on the computer; have corrected vision when verifying prescription and customer information. Occasionally stoop, bend, squat, kneel, crouch, reach, climb ladders and step-stools, when performing all job duties. Seldom lift and carry up to 50 lbs. when performing job duties; sit for periods up to 2 hours and use peripheral vision when operating company owned vehicles.
• COMMUNICATION Continuously need to communicate effectively with internal and external customers, co-workers, other health care providers and management in a timely and professional manner; be honest and forthright in all written and oral communications. Frequently need to write in a coherent and legible manner when communicating and interacting with customers, co-workers and management; read and understand prescriptions, emails, communication logs or other printed communications; understand and follow-through on instructions left by co-workers; communicate verbally with customers to meet their needs; talk on the telephone to call other stores for information, answer incoming calls, transfer calls to another department, respond to Cashiers pages, use the PA system, and troubleshoot insurance problems. Occasionally need to read Owners manuals, instruction books, etc. Seldom need to contact and talk to vendors.

QUALIFICATION REQUIREMENTS

• Skills and Knowledge: Must have good mathematical skills for computing, measuring and billing purposes.
• Must have the ability to use technology, in order to carry out duties and functions.
• Knowledge of various health insurance plans is helpful.

Education and Experience: None.
Age Restrictions:

• Must be at least 16 years of age to use a case cutter.
• Must be at least 18 years of age to operate a trash baler, freight elevator, and any power driven equipment.
• Must be at least 18 years of age, have a valid Driver License, and receive company certification to operate a forklift.

CHARACTER TRAITS AND PERSONAL WORK VALUES

• Personal Traits To promote good working relationships with co-workers, customers and vendors.
  • Have a friendly, cheerful, pleasant demeanor, characterized by a strong desire to please customers and co-workers and serve them well.
  • Maintain a positive attitude toward work, vendors, co-workers, supervisors and customers.
  • Be service oriented toward customers and fellow co-workers.
  • Be a good listener, patient and understanding of customers and co-workers.
  • Be honest and trustworthy. Use good judgment.
  • Be neat and clean, in appearance and work habits.
• Work Habits To promote a productive work environment.
  • Greet, Help and Thank all customers.
  • Handle customers complaints and concerns with tact.
  • Maintain a good attendance record. o Be punctual and committed to work when scheduled.
  • Be focused on task and detail-oriented, following all necessary and lawful procedures.
  • Show initiative. Always keep busy. Be a self-starter. o Be efficient and productive, while producing quality work.
  • Be flexible, versatile, organized, methodical and conscientious. o Be able to work under constant pressure while maintaining accuracy.
  • Be able to follow work procedures and policies (e.g. safety and security practices).
  • Create and maintain clean, safe and pleasant work environment for everyone.
  • Be a team player and work well with others.