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Form of workInbound Customer Service Representative
- Work for a Fortune 10 company
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Introduction
A fortune 10 pharmaceutical and medical solutions company in Irving, Texas is seeking customer service professionals to join their Call Center for an upcoming contract. This position the opportunity to work for one of the biggest pharmaceutical and medical providers in the country!
What We're Looking For
- 1+ years of Call Center experience
- Prior knowledge of HIPAA regulations desirable but not necessary
- Prior experience with pharmaceutical or medical jobs desirable but not necessary
- Highly organized and professional with excellent internal and external communication skills
- Proficiency with Microsoft Office a minimum
- High school diploma
Responsibilities
- Answer incoming calls and provide solutions to health care providers, patients and other internal customers.
- Coordinating and scheduling patient initial and refill shipments.
- Contacting patients and gathering essential information for coordination of shipment of prescription
- Overseeing scheduling and delivery of medical supplies and equipment
- Maintaining patient records accurately and completely
- Following all applicable government regulations including HIPPA and compliance regulations
- Complete all necessary paperwork forms and records according to policy
Hours and Days
This position is expected to be fully on-site. Shift is Monday to Friday, 8am-5pm
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
