Address
Form of work100% REMOTE, CALL CENTER $15 an hour.
•Responsible for support for the clients calls and related processes. 20-50 calls per day.
• Provide timely and professional written responses to consumer customers.
• Provide professional and friendly support to all external and internal customers.
• Provide product and service information.
• Take ownership of customer’s communications to work directly with a specific customer.
• Troubleshoot and research customer issues utilizing defined processes and procedures.
• Route customers to the appropriate communication method (phone call, private message, direct message)
• Perform duties and responsibilities to meet KPIs.
• Recognize, document, and alert the lead staff of trends we are seeing on our social media channels.
• Follow up on customer communications as needed.
• Recommend responses for the knowledge database and send them to lead for review/creation.
• Promote teamwork and foster collaboration.
• Convey a professional and positive image internally and externally.
• Ability to operate multiple system applications and screens at the same time.
• Capability of utilizing resources provided for quick issue resolution.
• Use the equipment and applications provided to interact with customers.
• Other job duties as defined
Additional Skills & Qualifications• Knowledge and work experience with browser-based applications a plus.
• Experience with online tax software - preferred.
• Exceptional interpersonal skills are essential.
• Excellent written communication skills
• Call Center experience - preferred.
• Familiarity with social media channels – preferred.
• Familiarity with Hootsuite or another social media management tool – preferred.
• Strong troubleshooting and problem-solving skills
• 2+ years of experience with Internet browsers & Microsoft Window’s operating systems – preferred.
• Ability to work effectively within a team environment to accomplish goals.
• Ability to work well under pressure and meet deadlines with minimal direction.
• Positive attitude
• Detail oriented
• Strong organizational/time management skills and multi-tasking abilities.
• Typing skills – 30+ WPM – preferred, have to pass a typing test
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
