Pet Care Assistant

We are seeking an Administrative Personal Assistant to join our team! You will perform clerical and administrative functions in order to drive company success.

Responsibilities:

• Draft correspondences and other formal documents
• Plan and schedule appointments and events
• Greet and assist onsite guests
• Answer inbound telephone calls, return missed calls
• Develop and implement organized filing systems
• Perform all other office tasks

Qualifications:

• Previous experience in office administration or other related fields
• Ability to prioritize and multitask
• Excellent written and verbal communication skills
• Strong attention to detail
• ​Strong organizational skills

Responsibilities include:

• Providing exceptional and professional customer service in all aspects of customer relations and in each interaction including telephone, in person and electronically.
• Maintain excellent relationships with clients, local veterinary service providers, and other Pet Care providers in person and via telephone
• Demonstrate patience, understanding, and genuine caring with every animal in our care
• Establish and maintain required feeding and watering schedules for each client as required (dishwashing required)
• Administer pet medications and supplements as required (only oral and topical medications, no medical experience required)
• Daily cleaning, sanitizing and disinfecting of all areas of both indoor and outdoor facility using standard and specialized products
• Ensure clean bedding/blankets are always available (laundry duties required)
• Ensure that every dog receives adequate exercise and attention during their stay
• Supervising dog play groups and other situations where multiple dogs are together (be comfortable handling 40+ dogs of all ages, sizes, and breeds with the assistance of other Pet Care Specialists)
• Accurately create, change, and cancel reservations for daycare, overnight boarding, and grooming using the office computer software
• Efficiently check-in and check-out clients for boarding, daycare, and grooming appointments
• Conduct basic grooming (baths, nails, brushing- will be trained in these services)
• Transportation of animals in case of emergency (use of own vehicle may be required)
• Provide information about our services to clients and potential clients in person or electronically
• Overnight check ins may be periodically required to provide ongoing care for the boarding guests in the absence of the owner of the company or as scheduled
• General maintenance duties as required
• Other duties as assigned by the owner or direct supervisor to ensure the successful operation of the business

Requirements include:

• Flexibility with regards to schedule (long shifts, split shifts, evenings, weekends and overnights)
• Demonstrated affection and enthusiasm towards dogs
• Able to read, write, and speak effectively and professionally in the English language
• Able to lift and support a minimum of 50lbs on a regular basis
• Demonstrates the ability to work effectively both with others and independently
• Possess and use solid and reliable problem solving and decision making skills
• Critical thinking skills
• Excellent communication skills
• Time management skills
• Demonstrates a desire for continuous learning
• Must have a great attention to detail

• This position is responsible for the safety, supervision and management of daycare dogs. This will include observing, interacting, and utilizing proper dog handling techniques. Responsible for facility maintenance, including cleaning play areas/accessories and other areas of the facility. This position may assist with customer relations in the lobby as needed. Clear communication skills and an ability to work with all levels of personnel and management are essential.
• Applicants hired in a full-time capacity will earn a higher pay rate than part-time.

Qualifications

• Previous experience providing dog, pet or animal care preferred (personal or job related)
• Willingness to work with dogs and canines of varying breeds & sizes
• Ability to lift 50 pounds and spend time on your feet walking around the pack of dogs

Expectations

• Willing to work with dogs, learning to read dog behavior, interact with dogs of all breeds & sizes, and keep every pet in your care safe at all times
• Prioritize and ensure the safety of all dogs in your care by identifying and addressing potential behavior issues proactively
• Clean and maintain the whole facility (vacuum, mop, pick-up dog waste, clean windows, take out trash, etc.)
• Willing to work additional or irregular hours and holidays when needed
• Work in accordance with corporate and organizational security policies and procedures
• Perform other responsibilities as assigned