Address
Form of work
SalaryPersonnel Assistant (PA) I
Moody AFB, GA
Job Summary:
Contractor personnel shall provide professional customer service and assistance in support of the HQ ACC HRMPF contract at Moody AFB and Gemini Tech Services. This work is under the general supervision of higher-level personnel in preparation of various human resource tasks which include; providing customer service to Airmen, family members, and civilians concerning their entitlements and eligibility for a wide array of personnel programs. PA1’s must be subject matter experts in their respective work centers. This position is expected to exercise discretion at all times; limited judgement may be necessary at times.
Duties:
· Serves as professional customer service specialist and achieves customer satisfaction by delivering military HR services in a professional, courteous, and timely manner.
· Possesses skill-level 2 technical proficiency across a variety of military HR functional areas. Provide support to Passport & VISA Processing.
· Performs as HR specialist within a MPE work center such as Customer Service, Passport Administration, ARMS, Awards and Decorations, In & Out Processing, ID/CAC Card Management, and Personnel Applications.
· Performs as HR specialist within a CPE that provides quality personnel support to commanders and appropriated employees.
· Demonstrates in-depth subject matter expertise and extensive knowledge of related DoD and USAF governing directives, HR personnel policies, and base-level operating procedures.
· Must be thoroughly familiar with core governing regulations and related directives that prescribe specific policy and procedures, as well as the interfaces between the automated personnel systems that support HR business processes.
· Review incoming documentation, identify incorrect or incomplete source documents, advise supported unit commanders, coordinate with other installation service providers, and perform case management by communicating with various AFPC proponent offices.
· Deliver briefings to individuals and groups, access and update multiple standard automated personnel systems simultaneously, perform research and make independent decisions, maintain workload information, and implement metrics to support performance-based quality control systems.
· Performs a variety of general personnel clerical tasks in such areas as records, benefits, training, and customer service.
· Conducts surveys and update manual and automated personnel records as well as performing Functional Area Records Manager (FARM) duties or Records Custodian (RC) duties for the Military Personnel Section (MPS) only. Additional duties may be performed at the discretion of the site’s Team Lead and In Accordance With (IAW) the Performance Work Statement (PWS).
· High level of proficiency required in HR core competencies that include handling routine and complex customer inquiries via telephone and e-mail, and coordinating with supported unit administrative personnel, unit commanders, and other installation service providers.
· Conducts detailed briefings and counsels members and family members on detailed HR procedures. Accesses multiple automated systems such as MILPDS to update emergency documents (DD Form 93 and SGLI) and other Member data elements. Performs Transaction Register (TR) as well as Management Assessment Products (MAPs) analysis and assists in corrective actions with same when directed by higher level Personnel Assistants or Site Lead.
· Scans and transmits documents to AFPC, may serve as VO for issuance of CAC cards from the RAPIDS system, processes personnel applications, and manages publications, forms and files.
· Retrieves and revokes ID cards from Members and dependents as necessary. Responds to questions for Dress and Personal Appearance, military leave, permissive TDY and special leave, administers fundraising and voting programs and the Family care Program.
· Proficiency required across a broad spectrum of HR major functions and mission-essential tasks, including a firm grasp of multiple, standard HR automated systems such as ARMS, MILPDS, MDCPDS, and DEERS/RAPIDS.
· Relies on experience and judgment to plan and accomplish goals. Exercises creativity and latitude in executing delivery of HR services. Collects workload and develops and implements performance metrics used to measure work center performance against quality control standards.
· Upholds the highest standards of integrity, honesty, openness and professionalism. Committed to delivering quality and value to military Service Members, family members, and retirees in the installation area of responsibility.
· Relies on experience and judgment to plan and accomplish goals. Exercises creativity and latitude in executing delivery of HR services. Collects workload and develops and implements performance metrics used to measure work center performance against quality control standards.
Qualifications:
· Must have a high school diploma and 3 years of applicable experience.
· Must have knowledge in the entire Microsoft Office suite of software applications to include MS Word, MS Excel, MS Outlook, MS Access, MS PowerPoint, MS Visio, and MS SharePoint Workspace. electronic mail, schedulers, spreadsheets, databases, tables and graphs).
· Must possess knowledge of the principles, methods, practices, and techniques of written and verbal communication.
· Must be skilled in communication techniques to gather and disseminate information and communicate problems and results.
· Must have the ability to work well with others and manage multiple tasks, with good organizational skills.
Employment Type: Full Time hourly Service Contract Act (SCA) position
Pay Rate: $16.20/hour
Health & Welfare: In addition, $4.57 per hour worked (up to 40 per week) toward Insurance Benefits
Holiday Pay, Paid Time Off (PTO) and Sick Leave Pay applies to this position.
WORK SCHEDULE: Five work day schedule at 8 hour days 08:00AM to 04:30PM
PHYSICAL REQUIREMENTS:
The ability to lift 10 pounds, pushing, pulling, carrying, stooping, bending, squatting, and reaching. Work environment includes periodic overtime, exposure to heat, dust, cold, and inclement weather conditions.
REQUIRED SECURITY CLEARANCE:
•Must have ability to obtain and maintain clearance of a NACI Background Check.
The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary.
Gemini Tech Services is an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.
We are committed to Equal Employment Opportunity and providing reasonable accommodation to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position, please contact:
Gemini Tech Services Human Resources Department at 682-708-8581 or
email at: hr@geminitechservices.com
**Reasonable accommodation requests are considered on a case-by-case basis.
The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.
Job Type: Full-time
Pay: $16.20 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No nights
- No weekends
Work Location: In person
