Receptionist/Claims Specialist

Role Description

To provide administrative and clerical support to ensure the efficient operation of the office. Immediate previous office experience is a requirement for this position.

Primary Duties and Responsibilities

• answering and directing phone calls appropriately;
• making phone calls;
• taking and distributing messages;
• filing insurance claims;
• organizing and scheduling appointments;
• organizing and coordinating meetings;
• handling inquiries and incoming work requests;
• reviewing files and records to answer requests for information;
• checking and distributing documents and correspondence;
• receiving, sorting and distributing incoming mail;
• maintaining filing systems;
• compiling records of office activities;
• photocopying, scanning and faxing;
• sending emails;
• preparing and sending outgoing mailings and packages;
• typing documents and correspondence;
• checking and entering data;
• updating and maintaining databases;
• coordinating work flow;
• monitoring and ordering inventory of office supplies;
• keeping office area neat and tidy;

Education and Experience

• ability to multitask;
• exceptional communication and customer service skills;
• knowledge of relevant software applications including Google Suite, MS Word, MS Excel
• proficient in use of email and internet;
• good mathematical skills;
• accurate keyboard skills;
• knowledge of office management systems and procedures;
• knowledge of administrative procedures;
• knowledge of basic accounting procedures;
• high school diploma or equivalent;

Key Competencies and Skills

Intelligence: We want someone smart enough to learn a job quickly, take initiative when appropriate and own a problem until resolution has been achieved.
Interpersonal Effectiveness: Understands oneself, effectively manages emotions, listens and communicates with respect, and builds trusting relationships.
Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same.
Client Focus: Connects meaningfully with clients to build emotional engagement and advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal client experience.
Builds Trust: Consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for the impact of one's actions.

Skills

• organizational and planning
• time management skills and the ability to prioritize work
• data management
• attention to detail and accuracy
• problem-solving
• adaptability
• customer service orientation
• team work
• communication skills - verbal and written
• confidentiality

Our Firm
Taylor Insurance is a family-owned and client-centered Employee Benefits firm. We proudly provide a full complement of benefit plans for employers seeking to provide their employees with high-impact, high-value products and services that surpass industry standards. Our extensive portfolio of benefit options and our particular brand of high-touch service are unmatched by others in our industry. Throughout our history, we have earned a reputation for excellence and continually strive to live up to our own high expectations. In addition to offering an effective mix of one-to-one, online and traditional benefit communications strategies, our service offerings have expanded in recent years to take advantage of innovative electronic services, a larger staff and improved functionality and productivity. We have always considered our clients to be our highest priority and we continually delight in finding new and additional ways to service their financial needs.

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person