Address
Form of workJob Title:Personal Lines Customer Service Representative
Department/Agency: Acrisure Mid-Atlantic
Location: Clearfield, PA
About Acrisure:
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
About Us:
As a locally owned and operated insurance agency in offices in Monroeville PA, Acrisure is committed to providing quality insurance products for individuals and businesses. We combine our strong insurance background and product knowledge to assist both current and future clients to manage and plan for all types of potential risk.
Our team of licensed agents is trained and experienced in designing individual insurance policies to meet your specific needs. With Acrisure, our friendly staff will work with you on a one-on-one basis to develop not only the perfect policy, but a lasting relationship.
Job Summary:
We are looking for a customer-oriented Service Representative. Insurance license preferred but not required. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities:
This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.
Requirements:
Education/Experience:
Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.
Department/Agency: Acrisure Mid-Atlantic
Location: Clearfield, PA
About Acrisure:
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
About Us:
As a locally owned and operated insurance agency in offices in Monroeville PA, Acrisure is committed to providing quality insurance products for individuals and businesses. We combine our strong insurance background and product knowledge to assist both current and future clients to manage and plan for all types of potential risk.
Our team of licensed agents is trained and experienced in designing individual insurance policies to meet your specific needs. With Acrisure, our friendly staff will work with you on a one-on-one basis to develop not only the perfect policy, but a lasting relationship.
Job Summary:
We are looking for a customer-oriented Service Representative. Insurance license preferred but not required. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities:
- Front Desk position - greet all walk-in clients Process insurance payments
- Answer phone and direct calls Open and sort incoming mail
- Process all personal line mail - cancellations, new business, renewals, etc.
- Create and complete follow-ups - make phone calls for payment reminders Remarket any renewals that increase 10% or more
- Process customer requests - add & delete autos, drivers, address changes, etc.
- Maintain all files for personal line policies
- Quote and sell Personal Lines insurance as needed for house accounts, remarkets, and walk ins when no agent is available
- Responsible for checking outgoing mail for postage and getting to mailbox
This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.
Requirements:
- Obtain Property & Casualty insurance license within 4 months of hire
- Possess strong administrative and computing skills, including Microsoft Office (Word, Excel and Outlook)
Education/Experience:
- High School Diploma or the recognized equivalent
- Personal lines insurance experience preferred
Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.
