Performing Arts Account Manager

Job Description
WorldStrides is the global leader in educational travel and experiential learning. The company was founded over 50 years ago and has grown to provide a wide range of programs for more than 550,000 students annually from more than 5,000 K12 schools and universities to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, Performing Arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world -- and themselves -- in new ways.
About the Performing Account Manager role:
The Performing Account Manager is a customer relationship and itinerary manager that owns the success of a performing tour from time of commitment through the completion of the tour. The Performing AM is responsible for growing the value of each account through maximizing group size and profitability, improving customer retention rates, and providing superior customer service. A Performing AM builds and maintains a long-term relationship with Music Directors to coordinate the planning of group travel, provide a high level of customer service and an unsurpassed tour product experience.
A Performing AM specializes in working with Band, Choir, Orchestra Directors from schools and community groups.
An ideal candidate has training in the Performing Arts, a network with music/theatre directors and a passion for creating memories for kids travel experience.
What you'll do as a Performing Account Manager:

• Create a strong relationship with each Music Director.
• Maintain communication with customers within set guidelines, and document all contacts. When necessary, phone contact can occur outside of normal working hours.
• Lead and direct customers through a detailed and proven promotional approach.
• Produce itinerary and specific tour plans for each group within appropriate time frame.
• Provide excellent external customer service by responding promptly to customer's inquiries, displaying proper phone and email etiquette, and being courteous.
• Properly set customers' expectations.
• Support the implementation of all incentive and promotional programs.
• Balance the customer's expectations with the company's fiscal goals.
• Maintain clear and comprehensive file records.

Our culture and values
Our goal is to create a workforce that is representative of the stakeholders we aim to serve. This diverse workforce will create and facilitate educational programs that are accessible for all stakeholders, including backgrounds that vary by race, ethnicity, socioeconomic status, religion, gender, gender identity, age, ability, sexual orientation, veteran status, and national origin.
What's in it for you?

• Fun driven environment
• Excellent medical, dental, and vision coverage, along with life and disability insurance and 401K match.
• 10 paid corporate holidays, 1 paid volunteer day 17 PTO days to start - PTO increase 1 day every year, up to a max of 27 days
• Tuition reimbursement up to $5,250 annually or $1,000 towards professional certification annually
• Opportunities for paid travel
• Flexible work schedule that provides for on site, remote and virtual office opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity Inclusion council

At WorldStrides, the experience is everything. By joining our team you help provide moments that delight and open up the world of learning. Our team is truly passionate about making each experience a once in a lifetime opportunity for each traveler that is easy to manage from A to Z. Each journey is different, which is why we offer a broad range of experiential learning programs for groups and individuals of all ages throughout their lifelong learning journey.
If we've learned anything over this last year, it's that being able to experience different places and things while interacting with new people is imperative to not only personal growth but also to general well-being. So, let's get out there--together. To learn more about our brand, our mission and our commitment to health and safety, please visit our website at www.worldstrides.com.
Members of our team are able to take advantage of our generous paid-time off (PTO) policy, comprehensive insurance plans (medical, dental, vision and more), flexible spending accounts, paid parental and care giver leave, and a casual work environment. In addition, we offer travel perks on our products.
As an Equal Opportunity Employer, WorldStrides` is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Requirements
Location: Preferred location is Charlottesville, VA with a hybrid work schedule onsite Tuesday - Thursday, working from home Monday Friday. Position is also open for remote work across the US, if not local. Quarterly office visits are required.
What you'll need to be successful:

• Positive, solution-oriented attitude.
• Excellent time management and organizational skills.
• Ability to work in a fast-paced, deadline-oriented, data-driven environment.
• Strong interpersonal skills -- excellent verbal and written communication skills, with a clear and professional telephone demeanor.
• Keen attention to detail -- must possess the ability to visually proof documents and work efficiently on a computer.
• Required to operate in a variety of public environments.
• Ability to balance customer service expectations with business considerations.
• Multiple years of proven excellence in a customer relationship management and/or customer service environment a plus.
• College degree preferred.
• Willingness to expand time commitment as necessary.