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SalaryLeading Automotive Technology Disruptor Seeking Remote Performance Manager
Performance Manager
Company Overview: Vehicle Acquisition Network (VAN) is a leading automotive technology disruptor, revolutionizing how automotive dealerships acquire pre-owned vehicles directly from private sellers. Our innovative software solution streamlines the vehicle acquisition process, enabling dealers to enhance their pre-owned inventory with efficiency and precision. At VAN, we are committed to transforming the automotive landscape through technology, creativity, and unparalleled service.
Job Summary: We are seeking a dynamic and results-driven Performance Manager to join our team. The ideal candidate will possess a passion for the automotive industry, a deep understanding of dealership operations, and a proven track record in managing and optimizing software solutions to drive performance and profitability. As a Performance Manager, you will play a critical role in customer retention and satisfaction by proactively engaging with dealership partners, maximizing product ROI, and driving continuous improvement in system utilization and dealership performance.
Key Responsibilities:
- Customer Engagement & Retention: Develop and maintain strong relationships with dealership partners, ensuring high satisfaction and retention levels. Proactively identify at-risk accounts and implement strategies to re-engage and retain customers.
- Performance Optimization: Monitor dealership usage and performance metrics, providing actionable insights and recommendations to improve system utilization, efficiency, and overall dealership performance in vehicle acquisition.
- Training & Support: Deliver comprehensive training sessions to dealership staff, ensuring they are well-equipped to maximize the use of our software solution. Provide ongoing support, troubleshooting, and guidance to optimize dealership operations.
- Strategic Planning: Collaborate with dealership partners to understand their specific needs and challenges. Develop customized strategies and action plans to enhance their vehicle acquisition process and achieve targeted objectives.
- Reporting & Analysis: Conduct regular performance reviews with dealership partners, presenting data-driven insights and progress toward goals. Utilize standardized methods to monitor system 'red flags' and take immediate corrective action as necessary.
Qualifications:
- Bachelor's degree in Business, Marketing, or related field.
- 3-5+ years of progressive experience in retail automotive, B2B account management, or software technology, preferably at the dealership level.
- Strong analytical and problem-solving skills, with the ability to interpret performance data and translate insights into actionable strategies.
- Exceptional communication and interpersonal skills, with the ability to engage effectively with all levels within a dealership.
- Demonstrated ability to manage multiple accounts and priorities in a fast-paced, results-oriented environment.
- Proficiency in CRM systems and Microsoft Office Suite.
- Self-motivated with the ability to work remotely and maintain high levels of productivity and professionalism.
What We Offer:
- A dynamic and supportive remote work environment with a team of professionals passionate about making a difference in the automotive industry.
- Competitive salary and benefits package.
- Opportunities for professional growth and development within a rapidly growing technology company.
- The chance to work with innovative software solutions at the forefront of the automotive technology disruption.
Application Process: If you are passionate about the automotive industry, have a knack for optimizing performance, and thrive in a dynamic, fast-paced environment, we would love to hear from you. Please submit your resume and a cover letter detailing your experience and why you are the ideal candidate for the Performance Manager position at VAN.
