Shift Lead - Emerald Fields

Who We Are: Schwazze (OTCQX:SHWZ | NEO:SHWZ) is building a premier, vertically integrated regional cannabis company with assets in Colorado and New Mexico. The parent company of a portfolio of leading cannabis businesses and brands spanning seed to sale, Schwazze is committed to unlocking the full potential of the cannabis plant to improve the human condition. Schwazze is anchored by a high-performance culture that combines customer-centric thinking and data science to test, measure, and drive decisions and outcomes. Schwazze is passionate about making a difference in our communities, promoting diversity and inclusion, and doing our part to incorporate climate-conscious best practices.
For more information, please visit our website: www.schwazze.com

Job Title:Shift Lead - Emerald Fields
Pay Range: $19.00 per hour
Type: Full-Time, Non-Exempt, Hourly
Location: Emerald Fields - 2215 E Mississippi Ave Bld Hm, Denver CO, 80210
Position Objective
As the Shift Lead, your role is pivotal in ensuring the seamless operation of our stores, where exceptional customer service and operational efficiency intersect. You are a crucial link that aids the Store Director and Assistant Manager in maintaining a harmonious balance of adherence to policies, procedures, and operational guidelines while simultaneously enhancing the customer experience. Your contributions play a vital role in the overall success of our dispensary, making each customer visit a memorable one. The Shift Lead is a non-supervisory role, intricately woven into the fabric of our daily store operations, ensuring every aspect runs like a well-oiled machine.
Major Functions
Customer Service (40%)

• Provide customers with a friendly and welcoming experience, assisting them as needed.
• Offer expert cannabis product information and guidance, answering questions and helping customers find suitable products.
• Address customer inquiries and concerns, striving to ensure their satisfaction.
• Maintain a clean and organized store environment to create an enjoyable shopping experience.
• Collaborate with the team to suggest improvements based on customer feedback.
• Assist with returns and exchanges, ensuring a hassle-free process for customers.

Cash Handling and Transactions (25%)

• Support the team in training staff on proper cash handling and transaction procedures.
• Work together with colleagues to perform daily cash reconciliation and reporting.
• Collaborate with the finance department to enhance cash flow and financial efficiency.
• Participate in routine cash register audits to verify accurate cash handling.
• Assist in refining and simplifying cash handling procedures for the team.
• Help colleagues with advanced cash register functionalities for smoother transactions.

Inventory Management (15%)

• Contribute to maintaining product quality and safety standards.
• Support the organization of products for easy restocking and accessibility.
• Collaborate with the inventory management team to ensure accurate inventory levels.
• Assist in implementing in-store promotions and sales strategies to manage inventory.
• Participate in monitoring supply chain performance, identifying process improvement opportunities.
• Collaborate with team members to report and analyze product trends and customer preferences.

Please note that the percentage allocation is a general estimate and may vary based on business needs and priorities.

Education and Experience

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Ability to obtain and maintain an active MED badge in the state of Colorado.
• Previous experience in a retail or customer service role is preferred.
• Knowledge of cannabis and its products is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficient in cash handling and accurate basic math calculations.
• Reliable, punctual, and possesses a strong work ethic.

Working Conditions (Schedule, Environment, Travel)

• Ability to lift 25 lbs. or more multiple times per day.
• The schedule will vary depending on the needs of the business.
• Nights, Weekends, and Holidays are to be expected.