Peo Human Resource Manager

Position Summary:
Under minimal supervision, the PEO Human Resources Manager counsels, advises and aligns
resources and services to each assigned client in the major functions of Human Resources
management. This role ensures client satisfaction through both on-site and remote contact and
support, problem resolution, and expert guidance on Human Resources policies, procedures, and best
practices. Facilitates resolution of issues and concerns involving other client-facing internal
departments including, but not limited to Payroll, Safety and Risk, Benefits, Payroll Tax, Operations
and Accounting. The PEO Human Resources Manager develops working relationships with business
owners and key client contacts to build trust and maintain client retention.

Essential Functions and Responsibilities:
• Maintains contact with client base regularly via phone, email, and web conferencing to ensure
   excellence in customer service;
• Develops and maintains client relationships by providing HR and added-value solutions to
   support client satisfaction and entanglement;
• Maintains current and updated client contact information;
• Updates PEO software with accurate client contact information
• Keeps abreast of legal and regulatory compliance concerns and HR trends in employee relations
   and partners with client to customize and implement workplace policies
• Develops customized handbooks, policies, and HR forms to support each client’s organizational
    culture and industry;
• Partners with clients to support employee coaching and counseling, disciplinary action,
   termination reviews and investigations by witnessing meetings, conducting interviews and
   customizing policies and procedures for these processes;
• Reviews employee compensation to identify Wage and Hour compliance concerns and
   recommends compliance strategies;
• Drafts and manages client job posting through designated job boards/ATS; Provides client with
   recommendations for recruiting and staffing solutions based on current trends;
• Recommends training programs related to client’s industry needs;
• Develops and conducts virtual and on-site HR training as requested by clients and for ongoing
   client training;
• Provides training presentations demonstrating thorough knowledge of major HR functions,
   visits clients, providing on-site support as needed;
• Timely and accurately documents all forms of client communication and client-related
   interactions and service delivery requests and resolutions; notifies Director of PEO Human
   Resources of all client issues, changes, and projects;
• Facilitates resolution with cross-departmental client issues and inquiries; Consults with clients on employee         relations issues and escalates complex issues through the appropriate chain of command;

• Collaborates with General Counsel and outside counsel on client legal matters, as requested;
• Maintains and continually develops a thorough knowledge of the organization and adheres to all
   organizational standards and core values
• Partners and communicates with other departments to develop client service strategy plans,
   identify client concerns and makes recommendations to maintain positive client relationships;
• Execution of special projects and other duties as assigned.

Job Qualifications and Skills:

• Education and/or Experience
   Bachelor’s degree in Human Resources or related field, HR generalist background with 5+ years
   of related HR experience preferred, 2+ years of management experience preferred; PHR/SPHR
   certification preferred.
• 2+ years of customer service experience in a team environment required
• Understanding of small business operations and financial concerns preferred
• Adaptive to change and ability to persuade and influence behavior that cultivates positive
   outcomes
• Strong time-management skills to meet recurring deadlines for cross-departmental
   functions
• Communicates respectfully and effectively, verbally and in writing, with all levels of the
   organization;
• Ability to communicate to a wide audience from entry level work-site employees to
   executives and business owners
• Excellence with conflict resolution and negotiation
• Computer Skills
• Comprehensive knowledge of Microsoft Office Suite
• Knowledge of HRIS systems required; PEO related HRIS systems preferred
• Proficiency with various web conferencing systems and software applications such as
   Adobe and Microsoft
• Ability to troubleshoot minor technology issues

Physical Demands:

• The physical demands described here are representative of those that must be met by an
   employee to successfully perform the essential functions of this job. Reasonable accommodations
   may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to
   finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands
   and arms. The employee is occasionally required to stand and walk. The employee must
   occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include
   close vision and ability to adjust focus.

Workplace environment:

Travel is required for this role (about 10 to 25% of the time) both by auto and by plane. Some overnight
travel is also required.

Note: Critical features of this job are described above. They may be subject to change at any time.

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