Peer Support Specialist Supervisor

SUMMARY
The Peer Support Services Supervisor, under the supervision of the Regional Director, or designee, is responsible for oversight of Peer Support Services and Staff along with direct provision of Peer Support Services in accordance with regulatory requirements and FPS Policy, Mission and Philosophy within a designated department.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Enhance staffs ability to perform by teaching and modeling technical knowledge and skills, time management, communication skills, and conflict management skills.
Provide regular individual and/or group supervision as appropriate and per service definition requirements.
Supply staff with regular feedback, coaching and constructive criticism on job performance.
Ensure service delivery is performed in accordance to agency mission, policies and philosophy.
Manage staffs adherence to Medicaid, LME/MCO, and Division (MH/DD/SAS) guidelines.
Track and monitor the progress of individuals and families receiving services. Collect and apply data to improve client outcomes.
Collaborate with client(s) and CPSS to develop recovery-oriented person-centered plan for the client that demonstrates consideration for integrated care.
Conduct at least one face-to-face contact with PSS clients within 90 days of PSS being initiated and no less than every 90 days thereafter to monitor the clients progress and effectiveness of the program; and to review with the client the goals of their PCP and document progress.
Determine team caseload size based on the level of acuity and needs of the client(s).
Facilitate or co-facilitate skill building recovery groups based on the needs or request of clients.
Ensure referrals for community resources requested by client(s) are completed.
Track and monitor that staff are appropriately assessing needs of clients, implementing treatment interventions consistent with treatment plans, providing best-practice interventions, accessing resources available and supporting consumers movement across levels of care as appropriate.
Meet the organizations quality improvement and evaluation requirements.
Submit timely documentation and progress reports as requested.
Identify staffing needs in coordination with the Regional Director. Recruit, interview, hire and train new staff.
Cooperatively and actively participate in all assigned staff and supervisory meetings as well as in service trainings and staff development activities.
Provide direct service interventions as appropriate and/or required within Peer Support Services Service Definition.
Act as a role model to persons in recovery to inspire hope, share life experiences and lessons learned as a person in recovery.
Model/mentor recovery process and demonstrate coping skills.
Engage individuals who may be at risk and provide stage-appropriate recovery education and supports, e.g., usage of the leveling system and evidence-based practices.
Demonstrate cultural sensitivity and competence and be trauma informed as relevant to the needs of individuals in recovery.
Identify recovering persons abilities, strengths and assets and assist them to recognize and use them.
Educate and engage individuals in the Wellness Recovery Action Plan process as a means to recognize early triggers and signs of relapse, and use of individual coping strategies as an alternative to more restrictive services.
Introduce and link individuals to community resources outside of the facility to promote community integration, e.g., public transportation training, computer educational/G.E.D. classes, vocational services, health and wellness, banking, and financial entitlements, etc.
Assist recovering persons to have their voices fully heard.
Identify barriers to full participation and develop strategies to overcome them.

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
TRAVEL
This position requires travel of approximately 50% of the time.

REQUIRED EDUCATION AND/OR EXPERIENCE
Bachelors Degree in Human Services
2 years of related experience and/or training
PREFERRED EDUCATION AND EXPERIENCE
1 year Supervisory experience
CPSS Certification
CERTIFICATES, LICENSES, REGISTRATIONS
None

QUALIFICATIONS
Language Skills
Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
Mathematical Skills
Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Mentoring skills
Ability to work as team member
Organizational skills
Mental health/Substance Use systems and services
Person-Centered Planning Philosophy
System of Care Philosophy
Evidenced-Based Best Practices
Knowledge of CPSS role and work, understand the principles and philosophy of recovery and the code of ethics of the NC Peer Support Specialist Certification Program.
Medical/Clinical and Medicaid documentation standards and practices
Community resources, natural/informal supports
Cultural Competence
DSM-5
Knowledge of mandated reporting requirments, State Service Definitions, Clinical Coverage Policies