Pediatrics Clinic Manager

Pediatrics Clinic Manager

JOB DESCRIPTION

CLASSIFICATION: Exempt, Full-Time

TITLE: Pediatrics Clinic Manager

REPORTS TO: Clinic Operations Director

JOB SUMMARY

The position is responsible for maintaining good protocols and procedures so the highest quality of care can be given to our patients. This position will serve as the main internal operations official for the pediatric clinic.

JOB DUTIES

• Manages and develops an effective staff: providing effective communication, leadership, guidance, and resources according to organizational policies and applicable laws and regulations.
• Responsible for direct oversight of day-to-day management of front desk, admissions, dental, and medical departments.
• Oversee the department’s compliance with legal guidelines, policies and quality standards.
• Plan, coordinate and oversee the delivery of all administrative patient care services and satisfaction.
• Continually improves patient services and implements changes and new programming into the clinic.
• Lead and develop the department, maintain an inclusive and engaging workplace.
• Perform annual employee reviews and provide feedback on their performance to help motivate their dedication to professional goals.
• Plan and coordinate patient schedules with medical and dental directors.
• Reporting on KPI’s on a weekly basis
• Co-Responsible with HR manager for creating, updating and maintaining policies and procedures related clinic staff safety, customer service and patient confidentiality (HIPAA)
• Responsible for ensuring all licenses are up to date.
• Coordination of outside education classes (UT HTN programs).
• Proficient in Electronic Medical Record systems
• Other duties as assigned

QUALIFICATIONS

• Bachelor’s degree from an accredited college/university in a healthcare related field or equivalent experience.
• Minimum of three (3) years in Leadership/Management role preferably in a health care field.
• Ability to maintain confidentiality when interfacing with patients/clients, personnel, and other healthcare professionals.

WORK ENVIRONMENT

This job operates in a medical and retail office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

SPIRITUAL GUIDELINES: 1. Practicing believer in the Lord Jesus Christ. 2. Commitment to growth in relationship with the Lord Jesus Christ and in Christian maturity.

PHYSICAL DEMANDS

Sitting or standing for long periods of time, operating a scanner/copier; typing for an extended period.

POSITION TYPE AND EXPECTED HOURS OF WORK

This is a full-time position. Days and hours of work are Monday through Friday, and some Saturdays.

TRAVEL

Travel, when needed, is between locations, local and during the business day.

ADHERENCE TO THE PHILOSOPHY OF BETHESDA HEALTH CLINIC

• The employee must demonstrate knowledge of and performance in accordance with the philosophy of compassion, caring and respect for the welfare and dignity of others, including patients of agency, as well as staff and volunteers.
• Must display a non-judgmental acceptance of all patients/volunteers/staff/co-workers.
• Establish and maintain good rapport in working relationships.
• Display appropriate and consistently positive attitude.
• Remain composed during stressful situations.
• Always employ strategies of problem solving and smart, efficient solutions identifying new and improved ways of delivering the highest quality services to agency patients.
• Ask for help when you need it.
• Maintain patients and agency confidentiality at all times.

AAP/EEO STATEMENT

Bethesda Health Clinic and Hangers of Hope provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Bethesda Health Clinic and Hangers of Hope complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

This position description is intended to be a tool to describe the primary purpose of the job and the key duties and responsibilities. It may not be inclusive of all duties and job assignments. Other job duties and responsibilities may be added, deleted and/or revised at the discretion of management.

Employee

Signature______________________________________ Date_________

The employee signature below constitutes the employee’s understanding of the requirements, essential functions and duties of the position.

Management/HR

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