Peaks Spa Concierge

Summary : The Spa Concierge is responsible for assisting the spa staff in providing a unique and outstanding spa experience for our members and guests. He/she is also responsible for scheduling all spa related appointments, checking guests in and out, and assisting in all retail sales.
Education & Experience:

• High School diploma or equivalent and/or 1-year experience in a spa or related field preferred.
• 1-year retail experience preferred.
• Bi-lingual preferred.

Essential Duties and Responsibilities:

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Telski and The Peaks Resort & Spa standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag when working/currently uniform is black or white on black
• Comply at all times with The Peaks Resort & Spa standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Greet and welcome all guests and members.
• Check guests and members in and out: administer assistance to guests with their lockers.
• Process transactions for all events, guest fees, membership fees, dues, etc.
• Handle all administrative functions of the spa including: using Spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions.
• Must be the initial and complete source of information regarding what is available at the Spa and all procedures to ensure guest comfort (i.e. treatments, equipment and products).
• Must be able to assist guests in the retail area.
• Arrange for all spa appointments for ala carte services/activities and packages.
• Must monitor appointments and ensure proper staffing to maintain sense of order and efficiency.
• Assist guests and members with spa prescriptions.
• Ensure facility is prepared for proper opening and closing each day.
• Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order.

Marginal:

• Provide Spa tours as necessary.
• Attend meetings/training as required by management.
• Perform other duties as requested from management.

Supervisory Responsibilities:
The position has no supervisory responsibilities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Language Skills:

• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to convey information and ideas clearly

Reasoning Ability:

• Ability to deal with standardized situations with only occasional or no variables
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Other Qualifications:

• Must be able to work nights, weekends, holidays and overtime.
• Must be able to multi task.
• Must routinely meet deadlines

Physical Demands:

• Must be able to function effectively at elevations of 10,000 feet or higher.
• Flexible and long hours sometimes required, including holidays and weekends.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to fumes or airborne particles. The employee is frequently exposed to wet and/or humid conditions; moving mechanical parts; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration. The employee is occasionally exposed to high, precarious places. The noise level in the work environment is usually moderate.
The pay rate for this position is $18.50/hr.
FTYR Benefits include Group Health (Medical, Dental, Vision, Life & AD&D), 401(K) Match, Flexible Spending, Paid Time Off, Mix of Vacation Time/Sick Time
Benefits include ski pass, dependent passes (for full time commitment), discounted lift tickets, lift tickets at other CO resorts, discounted employee shuttles and discounted meals and lodging and ski school discounts