Spa Concierge - Female

The Spa Concierge - Female is responsible for greeting all guests, answering calls, assisting with guest inquiries, booking appointments, checking guests in for their scheduled services, appropriately billing for services received and completing the payment transaction, and cross-selling retail products. Duties will also include giving tours of the facility, maintaining the cleanliness of the facility, ensuring appointments begin and end as scheduled, assisting guests inside the spa, serving refreshments, and continuous stocking and preparation for guest needs on the female side of the spa.

POSITION RESPONSIBILITIES:

• Assists guests with reservations and check-in process in a courteous and polite manner
• Accurately books, changes, and cancels cooking reservations and spa appointments; Assists guests with payment of services and retail items in an efficient and timely manner
• Ensures that the check-in and payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company’s assets
• Maintains spa facility by performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanity area and all surrounding areas); Upholds spa decor by maintaining the set-up and cleanliness of the area
• Conducts facility tours and describes the cooking school and spa amenities to all guests entering
• Properly opens and closes each shift according to Standard Operating Procedures
• Responds to guest requests, complaints or inquiries professionally, courteously and promptly; Provides accurate, appropriate and immediate responses to all requests by guests, ensures complete guest satisfaction; Ensures a maximum level of guest service and satisfaction is achieved and maintained

Minimum Employment Requirements:

• Must be 18 years of age or older; proof of authorization/eligibility to work in the United States.
• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment- required

Specific Position Requirements:

• Must be able to work on the FEMALE side of the spa

Job Type: Full-time

Pay: $11.25 - $16.35 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Education:

• High school or equivalent (Required)

Ability to Relocate:

• Bethlehem, PA 18015: Relocate before starting work (Required)

Work Location: In person