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Form of workJob Description
UPMC is looking for a PC Consultant Associate to join their team. This position will be Fully ON-SITE supporting our UPMC Erie PA locations. Candidates in this role will be required to visit and support multiple UPMC locations local to the area, mileage is reimbursed.
Description
Under the direction of management and more senior members of the team, the PC Consultant Associate will provide day to day support for the UPMC community end user computing devices. This support could include hardware, application, and data communications troubleshooting.
Under the direction of management and more senior members of the team, the PC Consultant Associate will provide day to day support for the UPMC community end user computing devices. This support could include hardware, application, and data communications troubleshooting.
Responsibilities:
- Actively participate in technical mentorship by intermediate and senior level team members.
- Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary.
- Provide second level support for problem requests escalated by the ISD Help Desk and coordinates with UPMC personnel and vendors to resolve issues. Report back to the ISD Help Desk and end user, regarding problem status until resolved. Document request status and resolution activities, as directed.
- Assist with relocating standard desktop computers and devices within the UPMC end user community, as directed by the Manager of User Support, the PC Support Supervisor, and/or Senior PC Support Consultants.
- Demonstrates appropriate, clear, concise, and effective written and oral communications.
- Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
- Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
- Follow procedures for documentation of PC Support services to the UPMC end user community. Update all project management and time tracking tools accordingly.
- Ability to manage time, tickets, and workload under the direction of leadership.
- Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.
Qualifications:
- Familiarity with desktop support and desktop support practices through education or practical experience.
- Must be willing and able to report for work at various UPMC facilities.
- Ability to perform basic/standard IT procedures and protocols.
- Rely on buddy system/coach to demonstrate applied skills and to guide non-routine actions.
- Ability to lift 50 pounds and walk up and down hills, to reach the various end user sites at UPMC.
- Additionally, this position may be required to maintain a stand by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation.
Preferred Qualifications:
- Audio Visual background a plus but not necessary.
- Strong Communication.
- Attention to detail.
- Highly Organized.
Licensure, Certifications, and Clearances:
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