Pbx Operator

About Evermore
Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World® featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons®. The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits, a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that will provide a picture-perfect backdrop for weddings, banquets, and corporate meetings. Evermore is building a team that will bring these experiences to life in 2023 and is seeking individuals that want the challenge of building this exciting resort experience.
Key Responsibilities:

• Telephone Operations: Manage all incoming and outgoing calls through the Private Branch Exchange (PBX) system. Answer calls promptly, professionally, and in a friendly manner, adhering to the resort's communication standards.
• Professionally manage incoming phone calls, chats, and emails, directing inquiries to the appropriate departments or providing accurate information as required
• Call Routing: Direct calls to the appropriate resort departments or personnel, including front desk, housekeeping, concierge, and room service, while maintaining accuracy in routing.
• Guest Assistance: Assist guests with inquiries, room service orders, wake-up calls, and other requests promptly, ensuring guest satisfaction and meeting their needs.
• Internal Communication: Facilitate internal communication between resort departments and Team Members, efficiently relaying messages and requests.
• Emergency Response: Follow established protocols to handle emergency calls and promptly notify relevant personnel, including security and management, when necessary.
• Multitasking: Demonstrate the ability to handle multiple calls simultaneously and manage busy call periods effectively.
• Record Keeping: Maintain accurate records of call logs, messages, and any relevant information using the resort's communication tools and software.

Education, Skills, and Experience:

• High school diploma or equivalent is required.
• Additional education or training in hospitality or communication-related fields is preferred.
• Excellent verbal communication skills, including a pleasant and articulate phone manner.
• Strong customer service orientation with the ability to handle calls professionally and empathetically.
• Proficiency in operating PBX systems and telephone switchboards.
• Multitasking abilities to efficiently manage multiple calls and inquiries.
• Familiarity with resort services, facilities, and local attractions to provide guests with accurate information.
• Prior experience as a PBX Operator or in a similar communication-related role is preferred.
• Experience in a resort or hospitality environment is beneficial.
• Ability to work weekends, holidays, overtime, and rotating schedules.

Physical Requirements:

• Able to reach periodically.
• Visually look at a computer for extended periods
• Able to sit and use the computer for hours at a time.
• Subject to environmental conditions, work activities can occur inside and outside.
• Visually look at a computer for extended periods
• Repetitive hand motions, such as typing.

Our Work Culture
Our team is impassioned to master group gatherings in Orlando and aims to inspire guest confidence in the vacation rental experience and goes the extra mile to make the process of planning big trips "easy on purpose". We're building a brand-new hospitality asset class in Orlando and seek those that feel at home in a dynamic, fast-paced environment with a curiosity to seek and deliver outstanding service with a good sense of humor to enjoy the process. We seek quality Team Members who will demonstrate what it means to be a good neighbor to both our guests and other associates. We offer an inclusive, team-oriented work environment and are working to build the most professional hospitality team in the industry. We are seeking Team Members to apply for this role who will be proud to be a part of our resort and the Evermore experience.
We are an innovative workplace; seeking great people like you!!
If you are naturally: Neighborly, Appreciative, Kind, Honest, Humble, Authentic, Curious, Savvy, Spirited, and inspired by a work environment that is: Inclusive, Professional, Warm, Sense of Pride, and Team Oriented our work culture is a match for you. In return, we offer our Team Members competitive pay, Medical, Dental, Vision, Life Insurance, Short Term Disability, Long Term Disability & Wellness program. Additionally, affordable health benefits coverage for your dependents, a Retirement plan with employer match, a robust paid time off policy, and unique policies in support of our team and significant relationships in their lives. Ready to join us? We can't wait to meet you!
EOE/M/F/D/V