Payments Support Analyst

Who We Are

Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world's most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion.

We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker's list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple – our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.

What We're Looking For

We are looking for a motivated individual to support the Fintech Banking Payments Partnership Management team and clients. This individual will work with the Partnership Management team, Bank internal stakeholders, and Bank clients in support of their Fintech Payment program. We are looking for a detailed-oriented and organized individual who is a self-starter, with time management skills and creative thinker. Our ideal candidate is excited by daily challenges and meeting deadlines in support of key internal stakeholders.

You will join a very dynamic and fast-paced group that is forward looking and caring. You will be asked to challenge the status quo and will be encouraged to innovate.

Responsibilities:

• Create, source, and manage different reports needed by the Partnership Management to support the Payment program (e.g., ACH, Wires, RTP, Fednow, Merchant Acquiring).
• Track and maintain a list of requests or issues raised by the internal stakeholders (e.g., Compliance, Operations, IT, Risk).
• Interact directly with clients for different business purposes (e.g., follow up on requests, meetings) via calls, video calls, or emails.
• Collaborate in the creation and update of different documents required as part of the customer lifecycle (e.g., due diligence memos, credit limit request memos)
• Collaborate in the creation and update of presentations and reports for internal and external use.
• Support the Partnership Management team with the collection of client-related documentation.
• Ad hoc Relationship team and client support

Basic Qualifications:

• At least 2 years of relevant or similar experience with a Fintech Bank, financial institution, Fintech company, major payments company, or international payments company.
• Ability to collaborate across the organization with key stakeholders.
• Exceptional time management skills and ability to prioritize workload and multi-task under deadlines.
• Works independently with minimal guidance
• Medium to advance Microsoft Office skills (Word, Excel, PowerPoint)
• Problem solver and analytical thinker
• Self-starter with a results-driven mindset
• Ability to comprehend and translate complex technical forms into simple concepts.
• Bachelor's degree required.

Preferred Qualifications:

• 3+ years of experience in ACH operations or other similar payment's function.
• Experience or training related to BSA/AML compliance.
• Experience with international payments (e.g., Cross border payments, IAT)

Additional Information:

• Work hours: 8 hours – Regular office hours
• Work location: Fort Lee HQ (4th floor), but we are open to hybrid (3x week)
• Travel: Not required

#LI-JG1 #LI-Onsite #LI-Hybrid

Salary Range: $60,000.00 - $80,000.00