Patient/Insurance Coordinator/ Master Surgery Scheduler

Job description

Job Description

The Patient/Insurance Coordinator will provide exceptional customer service to patients while maintaining an organized work environment. The Patient/Insurance Coordinator should be a dependable, dynamic, and enthusiastic individual who has flexibility within their schedule to be able to stay until the job is completed.

• Welcome patients and answer phones in a friendly, positive and professional manner while always providing superior customer service.
• Schedule patient appointments, present patient quotes; collect and post payments.
• Maintain accurate, updated patient information and create new patient accounts in the electronic medical records.
• Confirm appointments with patients, as well as notifying them if there are any changes in the schedule.
• Check in/out patients.
• Maintain the waiting area, providing a warm and welcoming atmosphere for new and returning patients.
• Organize schedules for Doctors and clinical staff.
• Comply with HIPAA regulations.
• Check patients insurance eligibility.
• Focus on the patient/Insurance requests by following through on them until they are resolved to the patients’ satisfaction and within the insurance guidelines.
• Document issues and follow up on responses from all the team members in a timely manner.
• Review explanations of benefits for payment accuracy, denials and appeals.
• Analyze and maintain reports to ensure timely submission of claims.
• Identify problem accounts requiring further work.
• Provide information to insurance carriers or patients regarding patient accounts.
• Become acquainted with various skin care products that are for sale in the office and sell the products to patients.
• Become acquainted with treatments offered by the practice.

Education and Experience:

• 2 years of college education is preferred, but a high school diploma with patient relations experience will be taken into consideration.
• 2+ years working in a medical office.
• Plastic surgery experience not required but preferred.

Skills and Abilities:

• Must be able to multi-task.
• Detail-oriented.
• Solid computer skills, including knowledge of Microsoft Excel and Word; internet savvy.
• Ability to keep up and work within a fast-paced environment.
• Commitment to excellence and high standards.
• Strong organizational skills; able to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Must be able to speak, read, write, and understand the primary language used in the workplace
• Professional appearance and demeanor.

COMPETENCIES:

• Client Focus - Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance; Meet commitments.
• Oral Communication - Speak clearly and persuasively in positive or negative situations; Listen and get clarification; Respond well to questions.
• Teamwork - Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed.'

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Work Location:

• One location

Work Remotely

• No

Job Type: Full-time

Pay: $22.00 - $26.00 per hour