Patient Services Specialist (Part-Time)

JOB SPECIFIC DUTIES AND RESPONSIBILITES:

• Fulfill patient care responsibilities as assigned which may include: Accompanying patients to their destination within the clinic.
• Works with physician, nurses, and administrator to help maintain a good patient flow.
• Will learn check-in roles and responsibilities, allowing for back-up coverage at front desk.
• Obtains financial updates, documents in the billing system, completes forms and obtains signatures as “alerts” request. Ensures patient documents are completely filled out and signed.
• Obtains, verifies, and updates patient information and provides support services to patients and medical staff.
• Able to assist with the patient portal as needed.
• Staff the physician pod desk to ensure patients are met with a smile and welcoming attitude.
• Be responsible for the task assigned per request.
• Fulfills organization responsibilities as assigned which may include: respecting/promoting patient rights; sharing problems relating to patients and/or staff with immediate supervisors quickly.
• Employee will be required to change work schedule or work location as directed by the supervisor/manager.
• Must be able to understand and navigate multiple computer systems to follow patients and troubleshoot any patient flow issues.
• Engage with patients to collect on account balances and payments due at time of service.
• Reconcile petty cash as policy requires.
• If needed, confirm appointments daily.
• Greet, screen, and direct patients. Assuring they are queued as arrived for services, advising nurses and radiation therapist of their arrival.
• Performs medical receptionist duties as necessary. Answers telephone, screens calls, takes messages, and provides information.
• Print out schedules for physician, nurse and patient appointments.
• Prepares and posts holiday signs when facility is closed or if patient needs to be directed to another pod.
• Reports any housekeeping issues to the facilities manager.
• Open any unspecified mail/faxes and distribute.
• Reconcile petty cash as policy requires.
• Engage with patients to collect on account balances and payments due at time of service.
• Issue receipts for patient account collections per policy.
• Manages office and clinical supplies with final authorization through department manager. Assists in the care and maintenance of office equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Participate in continuing education/training activities including monthly online training.
• Maintain a clean, neat, and safe environment for patients and staff.
  • Participate in economical utilization of supplies and ensure equipment is maintained in a clean and safe manner.
• Assist patients, family members or other clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
• Answer and refer telephone calls or other inquiries to ensure accurate and timely communications are facilitated.
  • Identify yourself in a pleasant and positive manner.
  • Take responsibility for helping the caller.
• Assist in the orientation/training for new colleagues.
• Assist other colleagues in the performance of their assignments.
  • Seek out opportunities to help rather than waiting to be asked.
  • Consider the impact of your actions on colleagues throughout CARTI.
• Take directions and initiate actions (cross/additional training) that will allow the assumption of cross-functional duties to ensure seamless workflow.
• Demonstrate flexibility to perform duties wherever deemed necessary.
• Demonstrate ability to handle emergency situations in a prompt, precise and professional manner.
• Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
  • Investigate and follow through on unusual orders or requests for service or information.
  • Follow proper reporting procedures for actual or potential accidents and/or incidents so follow up and/or prevention can occur.
  • Record/report the need for service maintenance or repair of equipment and remove any faulty equipment from service.
• Consistently evaluate work and determine if further steps are needed to meet client expectations.
  • Take initiative to do to redo inadequate or incomplete work, even if it is not yours.
• Ensure compliance with regulatory standards.
• Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
• Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of the company (education, organizing, housekeeping, and assisting others).
• Organize job functions and work area to be able to effectively complete varied assignments within established time frames.
• Consistently demonstrate ability to take the initiative to make decisions/choices without direct supervision.
• Adhere to Administrative and departmental policies.
• Ensure that the company is operated in an efficient and cost effective manner by adhering to CARTI attendance policies as documented in the division’s Attendance Policy.
• Demonstrate regular attendance and timeliness.
• Do not incur excessive overtime.
• Remain conscientious in regard to personal hygiene.
• Demonstrate adherence to the company Dress Code Policy
• Comply with policies and procedures concerning safety.
• Comply with the company’s infection control policies and procedures including Body Substance Isolation (BSI) and the Exposure Control Plan which reflects OSHA Blood borne Pathogens Standard to ensure a safe working environment for self and others.
• Demonstrate knowledge and understanding of all policies and procedures and ability to reference them from appropriate sources.
• Demonstrate adherence and support of company-wide service standards as evidenced by observation andfeedback from patients, family members, and other clients.

This position is a Safety Sensitive Position. The essential functions, physical demands, and mental competencies of this job require the employee maintain the ability to work in a constant state of alertness in a safe manner.

EDUCATION, CERTIFICATION, LICENSURE and REGISTRATION:

• High school graduate or GED preferred
• Current valid Arkansas driver’s license.

EXPERIENCE, KNOWLEDGE, SKILLS and ABILITIES:

• Minimum of one year of customer service work experience required.
• Knowledge of medical terminology and office procedures preferred.
• Excellent computer and other basic office equipment skills
• Knowledge of grammar, spelling, and punctuation
• Skilled in time management and organization.
• Ability to read, understand and follow oral and written instructions.
• Ability to communicate clearly and concisely.
• Ability to establish and maintain effective working relationships with patients, team members and the public.

JOB SUMMARY: The Patient Services Specialist I (PSS I) must work closely with the physicians, nurses, and secretarial staff to help control patient flow for the clinic. The PSS I will assist with front desk operations (check in, patient navigation), registering new patients as needed and other duties as assigned to ensure a smooth patient flow. The PSS I may provide back-up support for other staff as necessary. This description incorporates full time, part time or PRN PSS I.