Patient Service Specialist - Prn

JOB SUMMARY:

The Patient Services Specialist I (PSS I) must work closely with the physicians, nurses, and secretarial staff to help control patient flow for the clinic. The PSS I will assist with front desk operations (check in, patient navigation), registering new patients as needed and other duties as assigned to ensure a smooth patient flow. The PSS I may provide back-up support for other staff as necessary. This description incorporates full time, part time or PRN PSS I.

This position is a Safety Sensitive Position. The essential functions, physical demands, and mental competencies of this job require the employee maintain the ability to work in a constant state of alertness in a safe manner.

JOB SPECIFIC DUTIES AND RESPONSIBILITES:

1. Fulfill patient care responsibilities as assigned which may include: Accompanying patients to their destination within the clinic.
2. Works with physician, nurses, and administrator to help maintain a good patient flow.
3. Will learn check-in roles and responsibilities, allowing for back-up coverage at front desk.
4. Obtains financial updates, documents in the billing system, completes forms and obtains signatures as "alerts" request. Ensures patient documents are completely filled out and signed.
5. Obtains, verifies, and updates patient information and provides support services to patients and medical staff.
6. Able to assist with the patient portal as needed.
7. Staff the physician pod desk to ensure patients are met with a smile and welcoming attitude.
8. Be responsible for the task assigned per request.
9. Fulfills organization responsibilities as assigned which may include: respecting/promoting patient rights; sharing problems relating to patients and/or staff with immediate supervisors quickly.
10. Employee will be required to change work schedule or work location as directed by the supervisor/manager.
11. Must be able to understand and navigate multiple computer systems to follow patients and troubleshoot any patient flow issues.
12. Engage with patients to collect on account balances and payments due at time of service.
13. Reconcile petty cash as policy requires.
14. If needed, confirm appointments daily.
15. Greet, screen, and direct patients. Assuring they are queued as arrived for services, advising nurses and radiation therapist of their arrival.
16. Performs medical receptionist duties as necessary. Answers telephone, screens calls, takes messages, and provides information.
17. Print out schedules for physician, nurse and patient appointments.
18. Prepares and posts holiday signs when facility is closed or if patient needs to be directed to another pod.
19. Reports any housekeeping issues to the facilities manager.
20. Open any unspecified mail/faxes and distribute.
21. Reconcile petty cash as policy requires.
22. Engage with patients to collect on account balances and payments due at time of service.
23. Issue receipts for patient account collections per policy.
24. Manages office and clinical supplies with final authorization through department manager. Assists in the care and maintenance of office equipment.