Address
Form of workUW Medicine Primary Care has an outstanding opportunity for a Patient Services Specialist Manager.
WORK SCHEDULE
Full-time, 100% FTE (40 hours per week)
Day Shift
POSITION HIGHLIGHTS
Home base will be located at the South Lake Union location
Conveniently located near public transportation
Make a difference for the patients and employees we serve
Opportunity to provide career growth
POSITION DESCRIPTION
Serves as the PSS Manager for the Network and performs duties to lead front desk and between visit care (BVC) operations.Establishes training materials, prepares procedures for PSR and BVCC functions, disseminates new information to PSS Leads, assists with standard work at clinic and audits implementation of new work to ensure these functions are standardized within the network.
Serves as subject matter expert and resource regarding all technical aspects of registration, scheduling, between visit work, insurance plans and check-in process in accordance with UW Medicine and UW Primary Care standards.
PRIMARY RESPONSIBILITIES
Will provide technical expertise related to PSS and BVC tasks.Will identify and develop tools/training materials for PSS and BVCC's
Oversees PSS Lead competency throughout the network.Will identify standards of performance, assesses performance of registration accuracy, timely response and will design improvement plans Prepare and clean exam rooms
Assists Clinic Manager/Delegate in registering new and existing PSS's for training classes as needed.Will identify learning needs of staff, plan and conduct training as well as in-service education for staff
Facilitates the PSS Lead Meeting and BVC Operations Workgroup in partnership with assigned Clinic Manager.Ensures information from meeting is disseminated to Clinic Managers and PSS Leads via PSS Lead, BVC Operations, and Clinic Manager Meeting
Acts as UW Med Primary Care representative on various UW Medicine committees demonstrating leadership skills necessary to disseminate information critical to the workflow of UW Primary Care Clinics
Performs other duties as assigned
REQUIRED POSITION QUALIFICATIONS
Bachelor's Degree in a medically related or public relations field AND four years of experience as a Patient Services Representative
OR High school graduation or equivalent AND four years' experience as a Patient Services Specialist Lead
OR equivalent education/experience
ABOUT UW MEDICINE PRIMARY CARE
UW Medicine Primary Care is a network of clinics located throughout the Puget Sound region. The clinics offer a wide spectrum of primary care services, as well as secondary care, from pediatrics to geriatrics. Urgent care services are offered seven days a week at select locations.
UW Medicine Primary Care is dedicated to improving the health of the public; our providers and staff are the cornerstones of our success. The foundation of our efforts to deliver exceptional care to our patients and families begins with our focus on the continuous development of our employees.
Compassion. Innovation. Excellence. Become part of our team, and join our mission to make life healthier for everyone in our community.
ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center.UW Medicine's mission is to improve the health of the public?by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Find your place at Washington's only integrated health system devoted to improving the health of all people.Join our mission to make life healthier for everyone in our community.
ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public?by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Find your place at Washington's only integrated health system devoted to improving the health of all people. Join our mission to make life healthier for everyone in our community.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
WORK SCHEDULE
POSITION HIGHLIGHTS
POSITION DESCRIPTION
Serves as the PSS Manager for the Network and performs duties to lead front desk and between visit care (BVC) operations.Establishes training materials, prepares procedures for PSR and BVCC functions, disseminates new information to PSS Leads, assists with standard work at clinic and audits implementation of new work to ensure these functions are standardized within the network.
Serves as subject matter expert and resource regarding all technical aspects of registration, scheduling, between visit work, insurance plans and check-in process in accordance with UW Medicine and UW Primary Care standards.
PRIMARY RESPONSIBILITIES
REQUIRED POSITION QUALIFICATIONS
ABOUT UW MEDICINE PRIMARY CARE
UW Medicine Primary Care is a network of clinics located throughout the Puget Sound region. The clinics offer a wide spectrum of primary care services, as well as secondary care, from pediatrics to geriatrics. Urgent care services are offered seven days a week at select locations.
UW Medicine Primary Care is dedicated to improving the health of the public; our providers and staff are the cornerstones of our success. The foundation of our efforts to deliver exceptional care to our patients and families begins with our focus on the continuous development of our employees.
Compassion. Innovation. Excellence. Become part of our team, and join our mission to make life healthier for everyone in our community.
ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center.UW Medicine's mission is to improve the health of the public?by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Find your place at Washington's only integrated health system devoted to improving the health of all people.Join our mission to make life healthier for everyone in our community.
ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public?by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Find your place at Washington's only integrated health system devoted to improving the health of all people. Join our mission to make life healthier for everyone in our community.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
