Patient Services Representative I- Bilingual In English/Spanish Required

Charlotte Community Health Clinic offers high-quality medical, dental, and behavioral health services for children and adults. We are currently seeking a Patient Services Coordinator I to join our team. The Patient Services Representative I, will be required to have the ability to provide great customer service to patients as they check in and out. This is a full-time position and will report to the Front Office Supervisor.

Responsibilities

Patient registration

• At registration, enters complete accurate patient demographic and insurance information in system
• Greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to patient medical record
• Communicate any changes in demographic and insurance information to the appropriate areas
• Obtain updated patient registrations signature with date and ensure that the form is added to patient record
• Collects and enters co-pay
• Complete sliding scale fee and make the cards for patients

Patient check out

• At check out, verify patient charges in electronic system, recheck insurance information, schedule return appointments if appropriate and collect balance due
• Run appropriate daily close reports, reconciling all cash, checks and credit card charges received for each business day
• Complete individual and/or practice reconciliation report including bank deposit slip

Scheduling

• When scheduling appointment, enter necessary patient demographics if new patient; verifies information if established patient
• Chooses appointment time based on patient request, physician/provider availability and urgency of appointment

EPIC

• Responsible for updating missing Guarantor, correct errors to ensure charges captured and processed, and goal for site errors is met or exceeded
• Respond to patients and staff for billing and insurance questions
• Resolve work queue errors through research and analysis by reviewing chart and office notes, pre-authorizations, hospital documents, etc.
• Work closely with practice coder in resolution process
• Respond to requests for practice Revenue Cycle Advocate
• Serve as resource for front desk registration to ensure accuracy on insurance information
• Resolve patient billing concerns

Teamwork and communication

• Work within a team to achieve patient and team goals
• Share and initiate regular and professional communication with co-workers
• Participate in regular staff meetings
• Works with team to identify opportunities of improvement and actively participates in the improvement process

General

• Participation/involvement in Quality Improvement activities
• Answering phones
• Coverage at other clinic sites as needed
• File, make copies, fax
• Answer the phone, provide accurate follow up, take and communicate messages

Qualifications

• High school diploma
• One year of clerical experience in medical office setting
• Bi-lingual in English and Spanish
• Other related experience may be considered in lieu of medical office experience

Charlotte Community Health Clinic is a Federally Qualified Health Center (FQHC) that offers high-quality medical, dental, and behavioral health services for children and adults. We work towards a healthy community where all individuals, regardless of ability to pay, have access to comprehensive health care.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short Term & Long Term Disability
• Life Insurance
• 401K Retirement Plan w/ discretionary match
• Paid Time Off (PTO)
• Holiday Pay
• Employee Assistance Program (EAP)