Patient Services Representative

Riggs Community health Center is a Federally Qualified Health Center (FQHC) and Patient-Centered Medical Home (PCMH) Certified non-profit organization. Riggs CHC helps under-served community members gain access to top-quality affordable health care. Team members at Riggs CHC work in an award winning, professional, and team-oriented work environment with access to competitive pay and benefits. Improving Health, Improving Lives!

Riggs team members enjoy predictable 40 hour work weeks with no nights or overtime, and only limited Saturdays if needed. Riggs focuses on balance with a schedule you can plan your family life around. All full-time employees have access to affordable Medical, Dental, Vision, up to $500 HSA Employer Contributions, Short & Long Term Disability, Life Insurance, 401(k), 8 Paid Holidays, 3 Weeks PTO, Education Reimbursements, and more!

Essential Duties:

• Receives, screens and routes calls to appropriate destination.
• Greets public, staff, and others in a professional and courteous manner.
• Is a customer service champion.
• Makes patient appointments following provider scheduling guidelines
• Registers new patients in accordance with policies and procedures
• Verifies and updates registration and payer information at every patient visit.
• Performs financial intakes on all patients and calculates percent of poverty/eligibility for sliding scale fee.
• Verify insurance, Medicaid and Medicare eligibility.
• Accepts payments, issues receipts and reconciles cash drawers daily.
• Applies eligible patients for presumptive eligibility insurance through the Medicaid Web Interchange and schedules appointments with insurance navigators to complete application
• Consistently meets a continuity of care call list goal each month
• Cross trained on all front desk positions including lobby, pediatrics, adult, prenatal women’s health, behavioral health, and dental.