Goodman Campbell Team
We work to cultivate an authentic culture through purposeful actions that convey collaboration, respect and a shared vision of excellence. We truly value every interaction we have – with our patients and each other. Our team is at the heart of all we do as an organization, and each employee has the opportunity to enhance the level of service we provide to our patients. We are in search of like-minded individuals, who are pursuing a job of purpose that impacts the lives of patients.
Job Summary
Our Patient Service Representative’s responsibilities include (but are not limited to) detailed maintenance of accurate incoming referral documentation, delivering a high level of customer service while answering all incoming new patient appointment calls from referral sources and patients to ensure efficient workflow of scheduling.
To be successful in this role, you should exhibit excellent customer service abilities to align with Goodman Campbell’s dedication to a positive patient experience. Outstanding referral representatives are detailed and accurate while striving for efficiency. As this role is a vital part of our organization, active communication and respectful collaboration with peers is essential.
Detailed maintenance of accurate incoming referral documentation.
- Review incoming faxes for completeness and file appropriately according to content
- Application of knowledge and judgement based on urgency
- Obtain missing items from referral source (physician office, patient, etc.)
- Manage and track incomplete faxes on a daily basis
- Problem solving skills
Deliver a high level of customer service while answering all incoming new patient appointment calls from referral sources and patients.
- Schedule new patient appointments
- Schedule an appointment with the appropriate provider based on protocols and patient or referral source preference/request
- Obtain patient information and register in electronic health record (NextGen)
- Inform the patient of items or information needed for the visit
- Generate and send the required paperwork to the patient before the visit
- Notify referral source of appointment scheduled
- Answer non-medical questions as needed
Monitor new patient medical records.
- File records based on the appointment date, provider, and location.
Collaborate with all necessary GCBS team members respectfully to ensure efficient workflow of scheduling.
Perform other related duties as assigned or requested.
Educational and Experience Required
Physical Demands