Patient Services Rep - Senior

Do you enjoy being a service to others, have a passion for healthcare, and are you a subject matter expert in all tasks as a Patient Services Rep? Our Neurosurgery Clinic wants to add a new Patient Services Rep - Senior to their great team. Our ideal candidate will be friendly and approachable. This individual will serve as a point of escalation on complex work situations. Experience with prior authorizations and prior clinic experience is a must.  Leadership experience is a plus but not required.

• 7:30 a.m. – 4:00 p.m.
• Monday through Friday

Christian Hospital has been serving St. Louis and the surrounding metro areas since 1903. U.S. News & World Report ranks Christian Hospital No. 5 in St. Louis for overall clinical excellence and No. 9 in Missouri, which puts us in the top 6% of all hospitals in the state!

The U.S. News adult methodology ranks clinical specialties and rates common care procedures and conditions. Christian was nationally ranked as “high performing” in the clinical specialty of geriatrics and in the following seven of 21 common procedures and conditions: heart attack, heart failure, kidney failure, diabetes, COPD, pneumonia and stroke. High performing in a specialty means we were in the top 10% nationally of all evaluated hospitals for that specialty or procedure and condition.

Northwest HealthCare, six miles west of Christian, offers 24- hour emergency care, the Sleep Disorders Center and a variety of outpatient diagnostic and imaging services.

Role Purpose

The Senior Patient Service Representative functions as a subject matter expert on administrative tasks supporting the physician office. This position maintains a strong knowledge of and trains new and/or junior level team members on work processes. This position also serves as a point of escalation on complex work situations.

Responsibilities

• Handles telephone calls from patients and staff; forwards calls requiring triage.
• Performs receptionist duties with close attention to detail and professionalism.
• Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.
• Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.
• Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.
• Serves as a subject matter expert; answers general and technical questions from other staff members; helps make decisions and resolve complex issues.
• Provides training and support to both new & existing staff.
• BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.
• Performs Other Responsibilities as Assigned

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Supervisor Experience

• No Experience

Preferred Requirements

Experience

• 5-10 years

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer