Patient Services Associate - Urgent Care

High Desert Medical Group is seeking a full time Patient Servies Associate (PSA) for our busy Urgent Care. The PSA is responsible for assisting with general clerical duties such as registration, insurance verification, and updating demographics.

Summary of Duties:

• Smile and make eye contact when greeting members, employees, and vendors.
• Demonstrate care, concern, and courtesy when interacting with all internal and external members/employees.
• Display a warm and pleasant personality at all times; emphasizing tact, empathy and patience.
• Address telephone calls utilizing proper phone etiquette. Answer incoming calls with your first name and suite location.
• Register all presenting members, verifying and updating all information to complete demographic and billing statistics and ensure member is properly placed in EMR tracking.
• Ensure verification of insurance is documented in appropriate template as per direction of supervisor.
• Scan insurance cards in NextGen.
• Collect/post applicable copays on the member's account.
• Print and balance batch reports at the end of each shift.
• Cancel and reschedule members as necessary and document cancellations in EPM.
• Schedule same-day or follow-up appointments when applicable by following appropriate guidelines.
• Maintain neat, clean, and professional-looking work areas.
• Interact professionally and respectfully with members, co-workers, and supervisors.
• Follow and adhere to HDMG's standards of attendance and tardiness policy.
• Perform other duties as assigned.

The pay range for this position at commencement of employment is expected to be between $38,480 - $51,292.80, non-exempt, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

• High school graduate or equivalent.
• Knowledge of insurance plans, both HMO and FFS.
• Must be computer literate.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to handle and prioritize tasks in order to meet all given deadlines and productivity goals.
• Ability to responsibly handle matters of a confidential nature.
• Ability to work in a multi-task, high productive and fast paced environment.