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Job description
Advanced Foot & Ankle of Indian River is an established podiatry practice, with two locations, that is looking to add an enthusiastic and organized Patient Representative/Insurance Specialist to our Sebastian office. Benefits include health insurance, PTO, and matching 401K.
Applicants must pass a background check and drug test.
Summary of Job Profile:
Provides extensive Patient First experience. Exhibits outstanding customer service skills Supports clinic operations, obtains referral/authorizations, maintains patient schedules, and other administrative duties.
Responsibilities include:
- Managing communication between patients and the medical team throughout the duration of treatment.
- Ensures all patients are scheduled or rescheduled according to the calendar.
- Confirms appointments for the following day.
- Check in and check out patients while collecting payments.
- Maintaining patient data up-to-date and verifying patient information at every visit.
- Verifies and updates all scheduled patient insurance information daily.
- Identifies the patients’ need for referrals/authorization and obtains them when necessary.
- Ensures authorizations are secured for any imaging, DMEs, or other requests by the physician.
- Assists with other administrative areas when needed.
- Ensures all faxes are filed properly.
- Schedules new patient referrals promptly.
- Maintains and addresses our website appointment requests.
- Other duties as assigned.
Work Experience:
- Excellent customer service and communication skills.
- Outstanding organizational and multi-tasking skills.
- Experience with insurance verification and authorization.
- 1 year medical experience is highly preferred.
- Ability to manage multiple projects or tasks and prioritize appropriately
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Medical receptionist: 1 year (Preferred)
- Computer Skills: 1 year (Preferred)
Work Location: In person
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