Patient Services Representative (South Manatee)

Why MCR Health?

A career at MCR Health offers exciting opportunities with one of the largest Healthcare companies in the areas we serve. Now, more than ever, we are looking for exceptional people to support our passion to provide "Exceptional Care to Everyone, Every Time", and to support our Mission to serve everyone. Whether you are providing direct patient care or in other areas of our Company, you can find a home here. We invite you to be part of our Company where you can grow your career and serve with your heart.

In our time of Company growth, we seek a Patient Services Representative.

Work Location: Bradenton, FL

As part of this role, you will:

• Provides friendly, courteous, and professional service always to all patients, visitors, co-workers, and leaders to Provide an Exceptional Experience to Everyone, Every Time
• Follows the requirements of our Patient Experience training and requirements
• Demonstrates an excellent understanding of telephone usage and the operation of the telephone system
• Obtains, verifies, and/or updates demographics and insurance information in the EMR
• Performs verification of patient information – Ask for 2 – with every patient, every time, without fail

What you need to bring to this role:

• Minimum High School Graduate or GED equivalent required
• At least 6 months of customer service experience in a high-volume impact environment is preferred
• Healthcare experience preferred

The Patient Services Representative (PSR) is responsible for friendly, courteous, professional, and informative service to MCR Health’s patients seeking to schedule appointments, requiring referrals, or needing other information or services. The Patient Services Representative (PSR) provides a caring and compassionate environment to our patients and ensures an Exceptional Experience for Everyone Every Time. The PSR is responsible for participating in a smooth front office operation and is accountable for meeting Time of Service Collections goals, conducting Pre-Visit verification and confirmation, and end-of-day reconciliation among other requirements. Must be proficient with EHR programs and procedures related to their responsibilities. The PSR must be focused and able to multi-task throughout the day.

**MCR Health is a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.