Patient Service Representative (Psr)

Additional Information About the Role
BJC HealthCare is seeking a Full-Time Patient Service Rep (PSR) at our Outpatient location located on Ballas Rd in St. Louis, MO.
Position Details:

• Shift Day Hours: Monday - Friday (8:00 AM - 4PM)
• Schedule appointments; monitor in basket messages in EPIC for designated Physician and take care of in timely manner; enter orders for outpatient testing (lab/diagnostic); Generate referrals through insurance and Epic; Takes incoming calls and dispatches appropriately; Assists Medical Assistants with scheduling follow-up appointments for patients; Obtains medical records (reports, labs, results) for providers; Duties as assigned
• This position also requires traveling with the team to 2 other outreach locations. Sullivan twice a month (1stand 3rd Thursday). Chesterfield every Friday. Employees get mileage reimbursement for traveling to outreach locations
• Previous experience as Medical Secretary and/or in medical office preferred
• Epic/EHR experience preferred

If you have experience in one of the below areas, you could be a great fit:

• Patient Advocate
• Patient Service Specialist
• PSR
• Patient Access Rep
• Medical Receptionist

Overview
BJC Medical Group is the multi-specialty physician organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with the top-ranked hospitals in the area.
Since 1994, BJC Medical Group has provided access to the world's best medicine through caring people and integrated systems. The providers are nationally recognized for excellent patient satisfaction and quality health care.
BJC Medical Group physicians are trained and certified in over 25 medical specialties and serve patients in more than 125 locations in the greater St. Louis, mid-Missouri and southern Illinois areas.
Ballas ENT consultants is located on the campus of Missouri Baptist Medical Center located in Town & Country, Missouri. The medical practice specialized in Otolaryngology and Audiology.
Preferred Qualifications
Role Purpose
The Patient Services Representative acts as the initial point of contact for front office activity and helps directs the patient flow process at the physician office. This position performs patient check-ins and appointment scheduling. This position also maintains patient financial records and may serve as a switchboard operator as needed.
Responsibilities

Handles telephone calls from patients and staff; forwards calls requiring triage.

Performs receptionist duties with close attention to detail and professionalism.

Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.

Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.

Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.

Minimum Requirements
Education

High School Diploma or GED

Experience

2-5 years

Benefits and Legal Statement
BJC Total Rewards
At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits
*Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer