Patient Service Representative

As a Patient Service Representative II, you will be a part of the Check In/Check Out department at our Murrieta clinic. The ideal candidate will thrive in a high patient volume environment and enjoy assisting with the patient check in process, scheduling appointments, and answering incoming calls. You will experience the pride and support of being a member of an outstanding team where we share a culture of providing excellent care to our patients and each other. The ideal candidate will thrive in a high call volume and patient volume environment and enjoy working and learning in a variety of areas while providing excellent customer service. You’ll be on the front line for creating a positive CHNS Health experience for our patients while being responsible for duties such as the following:

SUPERVISES:N/A

PRIMARY RESPONSIBILITIES

• Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, payment collection, document collection and arrival/check-in functions.
• Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.
• Responding to customer billing and payment inquiries.
• Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; collecting patient payment responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Escalating billing inquiries as needed.
• Accurately scheduling patient appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, performing Key User duties with minimal errors.
• Initiating and validating referrals/authorizations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership in order to resolve concerns.
• Perform other duties as assigned.

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Otolaryngology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Medical terminology: 4 years (Required)
• EPIC EHR: 3 years (Required)

Language:

• Spanish (Required)

Work Location: In person