Patient Services Representative

Job Title:Patient Services Representative

Department: Clinic

Reports To: Lead PSR / Clinic Manager

FLSA Status: Non-Exempt

Summary:

Responsible for performing a variety of secretarial duties for physicians and other members of the office.

Essential Functions:

• Answers telephone, screen calls, takes messages and provides information.
• Greets, screens, schedules, and directs patients.
• Prepares and processes correspondence. Answers routine medical inquiries and drafts letters.
• Obtains, verifies, and updates patient information and provides support services to patients and medical staff.
• Requests, locates, sends, and received patients’ medical records.
• Maintains appointments for patients.
• Prepares electronic patient charts.
• Maintains electronic patient files and assists in establishing office systems.
• Orders office and clinical supplies. Assists in the care and maintenance of office equipment.
• Maintains the strictest confidentiality.

Knowledge, Skills, and Abilities:

• Knowledge of medical terminology and office procedures.
• Knowledge of grammar, spelling, and punctuation to type from draft copy, review, and edit reports, and correspondence.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Skill in operating a computer, telephone, and copy machine.
• Ability to type 50 wpm.
• Ability to read, understand, and follow oral, and written instruction.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to communicate clearly and concisely.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.

Minimum Qualifications:

• High School Diploma or equivalent
• Excellent interpersonal communication skills
• Ability to work independently and demonstrate initiative and flexibility within a team environment.

Physical Requirements/Typical Working Conditions:

Environment: Primarily a temperature-controlled facility.

• Work may require prolonged standing, some bending, stooping, and stretching.
• Requires eye-hand coordination and manual dexterity sufficient to operate clinical testing equipment, a keyboard, mouse, and standard office equipment.
• Requires normal range of hearing and eyesight to communicate in person, by phone, or over video.
• Requires occasional lifting of papers or boxes up to 30 pounds.

Essential Physical Tasks:

• Sight – sufficient to read physical documents, and images on a computer monitor.
• Smell – sufficient to discern smoke/something burning, and other odors.
• Hear – sufficient to hold face to face/telephone/video call conversations, and to discern other ambient noises.
• Touch – sufficient to operate keyboard, mouse, other standard office equipment, and writing implements.
• Physical ability/strength – sufficient to lift, twist, turn, reach, climb, kneel, squat, sit, walk, stand, bend as needed throughout a standard shift.

Other Duties:

This job description does not comprise a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.