Patient Service Representative

The Patient Service Representative (PSR) is primarily responsible for contacting and interviewing patients prior to their appointments. This position is for a Behavioral Health office. The position requires supporting the office staff by providing effective customer service to patients, vendors, insurance companies and other medical facilities. Flexibility and adaptability is a MUST for this position.

DUTIES AND RESPONSIBILITIES:
- Contact patients via telephone, email, or text message prior to their scheduled appointment.
- Interview patients over the telephone, email, or text message to obtain a complete and accurate medical history, including surgical history and medications.
- Obtain complete patient demographics over the phone, email, or text message prior to appointments.
- Register new patients via telephone when scheduling appointments.
- Facilitate scheduling for office staff when scheduling for referral facilities.
- Enter all patient data into electronic medical record within a timely fashion from phone contact prior to patient meeting with physician.
- Complete all patient phone call assignments as assigned.
- Answer phones in the Call Center as needed to respond to inquiries made by patients, vendors, insurance companies and other medical facilities.
- Re-schedule patient appointments as required via telephone calls and written notification to patients.
- Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.
- Assist other members of the Call Center as needed.
- Other duties as assigned.

Job Type: Full Time

Job Type: Part-time

Pay: From $17.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Ability to Relocate:

• Bel Air, MD 21014: Relocate before starting work (Required)

Work Location: In person