Patient Service Representative

Introduction

Do you want to join an organization that invests in you as a(an) Patient Service Representative? At Parkridge East Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Parkridge East Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Patient Service Representative like you to be a part of our team.

Job Summary and Qualifications

The Food & Nutrition Patient Service Representative at Parkridge East Hospital is responsible for providing exceptional food service to patients by obtaining food preferences, preparing, and distributing quality food and supplies. This role requires a commitment to excellent customer service and adherence to regulatory standards to ensure patient safety and satisfaction.

What you will do in this role:

• You will obtain food preferences from patients and ensure the preparation and distribution of quality food and supplies daily.
• You will integrate ethics into all aspects of practice and adhere to confidentiality and patient rights policies.
• You will support the facility's mission and values while meeting mutually agreed-upon performance goals and objectives.
• You will utilize systems to ensure compliance with food safety (HACCP) and department sanitation standards.
• You will ensure patient safety through adherence to processes and procedures.
• You will assist in the hiring process of potential employees and complete self-competencies for education and development.
• You will utilize cost control processes to meet financial goals and reduce waste in food and supply costs.
• You will strive for patient satisfaction by utilizing processes to achieve Patient Service goals.
• You will utilize HCA hardware and software, as well as Computrition software, for efficient operation.
• You will complete work within acceptable time limits, prioritize tasks, and maintain accuracy and completeness of work performed.
• You will demonstrate courteous behavior to customers, guests, and coworkers, striving for customer satisfaction.
• You will work independently or as part of a team, adjust schedules as needed, and exhibit willingness to master new work routines and methods.
• You will learn new procedures and protocols, attend mandatory in-service requirements, and assume responsibility for continued professional development.

Qualifications:

• High school diploma preferred
• 1 year of food service experience preferred
• Food Handlers or ServSafe Certificate within 90 days of hire preferred

Parkridge East Hospital is a 120+ bed facility in East Ridge. We provide a full range of medical and surgical services. These services include orthopedics and robotic surgery. We have a 24/7 Emergency Department. This ED is recognized by the Society of Chest Pain Centers as an Accredited Chest Pain Center. The facility also offers obstetrical care and complex gynecological procedures. We also hold a Level III Neonatal Intensive Care Unit. Specialized providers in the NICU include neonatologists, neonatal nurses and respiratory therapists. These staff are on site at all times. Visit us for excellent general and OB care!

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Service Representative opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.