Patient Services Representative

Patient Services Representative

Monday-Friday 8:00am – 5:00pm

Full-time (40/hour per week)

*Must be bilingual*

Pay starts at $14 an hour with increases available after a probationary period

Locations available: Talbott, TN

Cherokee Health Systems is seeking compassionate, service-oriented individuals to join our team! Do you enjoy helping others? Giving back to the community? There is nothing more rewarding than knowing what you do at the end of the day matters to someone.

Who we are:

Cherokee Health Systems is a comprehensive healthcare organization caring for over 70,000 patients across 13 counties in Tennessee. We provide integrated primary medical, behavioral, dental, optometry, and clinical pharmacy services through our nationally recognized integrated model of care. Cherokee Health Systems is a unique “hybrid safety net”, holding designations as a Federally Qualified Health Center, Licensed Alcohol and Drug Treatment Facility, and Licensed Community Mental Health Center. We are committed to serving our mission to care for all, regardless of ability to pay, through innovation, excellence, and teamwork. We are a resilient organization, strengthened by collaboration across all functions of the system, including clinical care, finance, human resources, information technology, and operations.

Why work with us?

We understand our employees need a great life/work balance which is why we are not open on weekends, major holidays, or nights. We also offer these benefits for our incredible employees:

• Competitive PTO package with paid holidays
• Medical, dental, and vision insurance
• Disability insurance
• Employee assistance program
• Teledoc
• 403(b) retirement plan with matching
• Advancement opportunities

About our Patient Services Representatives:

Our PSR's are an integral part of our administrative team. They assist in checking patients in and out, processing telephone calls, appointment scheduling, and registration. PSR's are essential members of our patient-focused clinics, as they not only help our patients in accessing care, but they help put them at ease during their visit.

What we are looking for:

A compassionate patient-focused individual that has a high school diploma or equivalent and three to six months of training/experience is preferred. Bilingual candidates are strongly encouraged to apply.

What you will do:

• Primary responsibility is to assist patients in accessing care.
• Greets patients in a friendly, courteous, and professional manner.
• Checks in patients utilizing practice management (EPM) system, ensuring we follow thru and complete autoflow process and all prompts within.
• Answers phones and assess and triage patient needs and direct appropriately utilizing tasking thru EHR when appropriate.
• Performs scheduling and/or rescheduling of appointments as needed.
• Checks out patients utilizing practice management (EPM) system, ensuring we follow thru and complete autoflow process and all prompts within.
• Advise patients of pertinent clinic programs for which they apply.
• Provides patients information regarding social service agencies.
• Processes/Distributes Daily Mail as assigned.
• Other duties as assigned.

Submit your resume or apply on our website today! We can't wait to hear from you!

Please note to be considered for this or other positions with Cherokee, we do require a completed application (www.cherokeehealth.com/careers). Candidates who complete the company's application will be given first consideration for an interview.

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Cherokee Health Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, genetics, or status as a protected veteran.

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Free flu shots
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Primary Care

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Ability to Relocate:

• Talbott, TN: Relocate before starting work (Required)

Work Location: In person