Patient Service Rep I - Or Administration

Why work here?

Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.

What will you be doing in this role?

The Patient Service Representative I (PSR I) plays a vital role in facilitating patient care. This role primarily involves answering telephones, taking accurate messages, scheduling patient appointments, and managing patient referrals. The Patient Service Rep I (PSR I) demonstrate professionalism and productivity while maintaining a positive interaction with our patients.

These responsibilities include:

• Answering and triaging calls- directing to appropriate individuals or departments.
• Verifies insurance eligibility with an understanding of basic healthcare insurance benefits
• Updates patient demographic and insurance information in the CS-Link system accurately and timely
• Schedules and coordinates patient appointments under supervision
• Assists in managing physician schedules, handling patient/provider correspondence as directed
• Provides general administrative support, including answering phones, routing calls, and managing medical records
• Coordinates and manages patient referrals and authorizations, ensuring that patient interactions comply with healthcare regulatory standards
• Assist in other duties as assigned by management