Patient Relations Representative

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Job Summary:
The Patient Relations Representative will play a crucial role in ensuring exceptional patient experiences by addressing inquiries, resolving concerns, and facilitating effective communication between patients and healthcare providers.
Essential Job Functions:

• Serve as the primary point of contact for patients, providing empathetic and respectful assistance.
• Respond to inquiries regarding appointments, billing, medical records, and general information with a focus on patient satisfaction.
• Address and resolve patient concerns and complaints promptly and effectively.
• Collaborate with internal departments to investigate and provide solutions to patient issues.
• Advocate for patients and ensure their needs are understood and addressed.
• Work to improve patient experiences by identifying and recommending process improvements.
• Assist patients in scheduling appointments, coordinating referrals, and providing necessary information for upcoming visits.
• Provide patients with information on medical procedures, insurance coverage, and other relevant topics in a clear and understandable manner.
• Monitor and maintain service quality standards to ensure a positive patient experience.
• Seek feedback from patients to identify areas for improvement and implement changes accordingly.
• Accurately document all patient interactions and related information in the electronic health record (EHR) system.
• Adheres to all company and departmental policy and procedures.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Exceptional verbal and written communication skills with a focus on clarity and empathy.
• Ability to communicate effectively with patients, family members, and healthcare professionals.
• Empathy and Compassion:
• Genuine concern for the well-being of patients and the ability to convey empathy in all interactions.
• Problem-Solving:
• Strong problem-solving skills with the ability to find creative solutions to patient concerns.
• Technology Proficiency:
• Comfortable using electronic health record (EHR) systems, scheduling software, and other customer service tools.
• Adaptability:
• Ability to adapt to changing priorities and handle challenging situations with professionalism.

Education and Experience:

• High school diploma or equivalent. Additional education or training in customer service or healthcare administration is a plus.
• Previous customer service experience, preferably in a healthcare setting.
• Familiarity with medical terminology and healthcare processes is beneficial.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

This is a remote position.