Patient Relations / Medical Assistant

About Kinetic Rehab & Spine

We are a growing family owned physical therapy practice committed to providing excellent care to our patients. Our team is made up of highly motivated, outgoing individuals. Our unique, multidisciplinary clinic offers Physical Therapy, Acupuncture, Occupational Therapy, Personal Training, and Clinical Nutrition, all under one roof. This integrated approach allows us to craft custom treatment plans, targeting specific health needs without the hassle of external referrals.

Job Description

We are seeking a highly motivated and outgoing individual to join our team as a Front Desk/Patient Relations Associate. This role is integral to our practice, serving as the first point of contact for our patients. The ideal candidate is reliable, punctual, detail-oriented, coachable, and enjoys interacting with patients.

Responsibilities

1. Patient Interaction: Greet patients upon arrival, assist with check-in procedures, and ensure a positive patient experience.
2. Scheduling: Manage patient appointments, ensuring efficient scheduling and rescheduling as necessary.
3. Communication: Handle incoming calls and emails, providing information and assistance to patients and staff.
4. Administrative Duties: Maintain patient records, process payments, and handle general administrative tasks.
5. Team Collaboration: Work closely with the clinical team to ensure smooth operation of the practice.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail.
• Reliable and punctual.
• Coachable and eager to learn.
• Experience in a healthcare setting is a big plus.

Note

This position demands a high level of commitment and is not suitable for those unable to multitask in a busy healthcare practice. Only serious applicants should apply.