Patient Information Clerk, Patient Relations -Afscme

Job Description
Patient Information Clerk, Second Shift, Patient Relations
UC Health is hiring a full-time Patient Information Clerk for the Patient Relations department for the second shift at University of Cincinnati Medical Center.
The Patient Relations department will support the Medical Centers and deliver high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures.
AboutUniversity of Cincinnati Medical Center
As part of the Clifton Campus of UC Health, Greater Cincinnati's academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati.
UC Medical Center is also home to medical breakthroughs- our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments. UC Medical Center houses Greater Cincinnati's only Level I adult trauma center, which includes the right mix of specialist and medical resources available at a moment's notice for a wide variety of the most complex medical conditions and injuries.
Responsibilities
Job Responsibilities
The Patient Information Clerk is responsible for greeting all visitors, answering questions, issuing parking tickets, and providing directions to patients, visitors, physicians, and staff. Responds to all phone inquiries; performs related services and clerical tasks to improve customer service. Responsible for escorting patients to various clinic areas; sort distribute and forward patient mail.

• Welcome and greet all visitors entering the University Hospital lobby.
• Respond to telephone calls at the lobby desk and assist with requests for information.
• Provide accurate directions, inside and outside the hospital, and offer maps for assistance.
• Welcome compliments and forward to appropriate associate.
• Provide positive customer service skills and assist customers as needed.
• Maintain various logs for tracking purposes, i.e. vendor visitation, medication pick-up, etc.
• Sort, forward, code and deliver patient mail and deliveries from florists.
• Call cabs and other transportation agencies as needed.
• Pick-up and distribute census information.
• Accept lost items and notify security when appropriate.
Other related duties as required or requested.

Qualifications
Education and Experience Requirements:

• High School Diploma or GED required.
• Six months experience in a customer service field.
• Excellent interpersonal communication skills.
Knowledge of resources within the hospital.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.
As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.
UC Health is committed to providing an inclusive, equitable, and diverse place of employment.
Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!
About UC Health
UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.