Address
Form of work
SalaryMayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.
Responsibilities
The Patient Experience Representative serves as an intake specialist and liaison between the patients/family members and Mayo Clinic. Responsible to answer the phone line as assigned, document and address concerns, and facilitate communication to resolve perceived concerns or questions for the benefit of both the patient and Mayo Clinic. The Patient Experience Representative may be assigned to other duties and responsibilities to facilitate effective resolution of patient concerns and processing of complaints, grievances, compliments and suggestions. Provides customer service support in a variety of operational functions. The Patient Experience Representative monitors and responds to the teams shared inbox, as well as completes daily office tasks. The Representative also interacts face to face with patients that present to the office of Patient Experience.
** Visa sponsorship is not available for this position; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program**
Qualifications
High School diploma or equivalent required. Minimum of two years works experience in healthcare setting or customer service experience such as a call center, administrative or physician's office, appointment scheduler or retail/service industry. Two years of post-secondary education preferred. Must display strong relationship centered interpersonal skills: listening, speaking, rapport building, empathy, conflict resolution, facilitation, problem solving and crisis intervention. Must have strong documentation and data entry skills. Ability to work autonomously, as appropriate, and in collaboration with the Patient Experience team, physicians, administrators, support supervisors, allied health staff, and Patient Financial Services. Confidentiality, professionalism, and organizational skills required. Able to tolerate an ambiguous, fast-paced, demanding and constantly changing work environment. Must possess information systems technology skills: Microsoft Word, Midas Plus, EMR, and Internet/Intranet.
Additional qualifications:
Office experience, direct patient contact, and customer service experience.
Exemption Status
Nonexempt
Compensation Detail
$21.21 - $30.11 /hr.; Education, experience and tenure may be considered along with internal equity when job offers are extended.
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Monday through Friday 8am - 5 pm onsite; ability to work on Scottsdale and Phoenix campuses.
Weekend Schedule
NA
International Assignment
No
Site Description
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Recruiter
Lynnette Fleshman
