Patient Coordinator (Norwalk Family Optometry - Norwalk, Ca)

General Summary

Primary role is to provide high-quality patient experience by welcoming and communicating with patients and creating an efficient patient flow and flawless patient transition throughout the eye care experience

Essential Functions

Prioritizes a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering, completing the check-in and check-out process

Work collectively with staff, doctors and patients by documenting patient information, updating records, and collecting patient payments

Answers and triages patient correspondences received via telephone, email and fax; responds to inquiries in a timely fashion.

Maintains patient records/files to ensure accurate record keeping, security, and confidentiality of files

Coordinates scheduling of patient appointments necessary to maintain patient flow, confirms all patients, and prepares charts for scheduled patients

Performs confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies

Responsible for keeping an organized front desk and front entry at all times

Works on special projects, cross-train in different departments and perform other related duties assigned or requested.

Job Specifications

Typically has the following skills or abilities:

One to two years of administrative experience with at least one-year providing Administrative support

Demonstrated ability to successfully perform multiple tasks in a fast-paced environment

Working knowledge of MS Office package

Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires

Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made

Excellent interpersonal and rapport-building skills

Ability to ask appropriate and relevant questions to identify customer needs

Proven problem solving, negotiations, and decision-making skills

Ability to use appropriate discretion and judgment in applying customer/call handling guidelines

Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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