Hours: Full-time, Monday-Friday
Essential Functions
- Retrieves messages from voice mail and forwards to appropriate personnel as needed.
- Able to answer multiple phone lines, determines purpose of callers, and forwards calls to appropriate personnel as needed.
- Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
- Answers questions about organization and provides callers with address, directions, and other information while keeping PHI secure.
- Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
- Obtains additional patient information as needed; including updated demographic and insurance information.
- Reviews patient charts to ensure proper documentation and information are enclosed in accordance with practice guidelines.
- Acquires necessary medical records and documents for patient charts by communicating via telephone, facsimile, email, or in person with other office locations or office personnel
- Schedules patients for appointments and “re-call” appointments in an efficient and productive manner; including confirming initial evaluations 24 hours prior to the scheduled appointment.
- Verifies patient insurance prior to initial evaluation; including submission of insurance forms to insurance companies as required; initiating referrals; communicating to therapist any insurance restrictions verbally and within patient chart.
- Navigates insurance websites efficiently to gather pertinent patient insurance eligibility and benefits information.
- Receives, sorts, and routes mail, and maintains and routes publications.
- Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
- Takes payments for services and products and prepare bank deposits on a daily basis.
- Creates financial arrangements with patients for all treatment.
- Maintains accounts receivable records and places necessary collection calls to patients and insurance companies in a professional manner.
- Data entry of financial transactions and miscellaneous correspondence on computer.
- Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
- Maintains regular and punctual attendance.
- Complies with all company policies and procedures
- Performs other duties as assigned.
- High School diploma or equivalent
- Strong telephone protocol and professional etiquette
- Strong communication skills, verbal and written
- Computer skills, proficient with Windows based software
- Strong problem-solving skills and ability to think quickly, act professionally and work efficiently
- Ability to represent our company in a professional manner
- Experience working in a physical therapy company preferred
- Previous healthcare administrative support experience
- Knowledge of HIPAA and other regulatory policies
- Knowledge of insurance regulations, policies, and procedures