Patient Concierge Manager

Please apply via email by sending your resume and a short paragraph as to why you want to work at Ponte Vedra Plastic Surgery.

Patient Concierge Manager needed for busy Plastic Surgery office. Must have professional and courteous conduct with an emphasis on confidentiality and professional appearance. We are looking for a team player with a “can do” attitude and the ability to problem solve. Management experience required and sales experience encouraged.

Overseeing daily operations of Patient Concierge team at multiple locations:

• ·Scheduling shifts for all team members at each location as well as fielding all time off and schedule requests.
• Responsible for all areas of patient check in and check out.
• Check out all patients and collect appropriate monies due (payment for cosmetic procedures, co-pays). Schedule all follow-up appointments.
• Balance all charges and collections for each location at the end of business day.
• Oversee end of month inventory tasks including receiving orders, transferring products, physical shelf counts, etc.
• Maintains knowledge of our retail, skin care services, Injectables and surgical procedures.
• Maintains professional image through appropriate attire and grooming.
• Recruiting tasks for Patient Concierge positions including interviewing, hiring and onboarding.
• Maintaining required licenses, permits and documents at each location.

Requirements:

• Experience with managing people in several aspects, scheduling, training, daily tasks, etc.
• Treats all patients and other staff members with respect, is polite and professional, and keeps patient information private and secure according to HIPAA.
• Excellent customer service, communication skills and telephone etiquette.
• Ability to manage multiple tasks simultaneously.
• Organized with attention to detail.
• Computer proficiency.

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time