Address
Form of workPatient Care Tech-Ambulatory Office- Freeport
Location:FHN Family Healthcare-Highland View Drive Office, Freeport, IL
Position:Full-time
Primary Hours: 8a-5p
This position offers a $3,000 sign-on bonus with a 3-year commitment to FHN for a PCT.
Job Summary: Works collaboratively and proactively with other members of the healthcare team to coordinate and facilitate Patient Care. The job incumbent is a multi-skilled Staff member who is able to perform clerical and clinical duties as directed by the provider, leader, and/or RN/LPN/MA. The job profile encompasses a multitude of tasks that contribute to the efficient operations of the healthcare practice. Patient Care Technicians may be asked to perform in a dual role to include clinical responsibilities and documentation support for physicians.Responsibilities include the preparation and assembly of medical record documentation/charts, updating patient records utilizing electronic medical record applications, organizing healthcare data to provide enhanced patient services, promoting preventative care, and the efficiency of clinical care.
Job Responsibilities:
Displays competency for the Patient Care Technician role as evidenced in the annual performance appraisal following the FHN PRIDE Standards.
Demonstrates clinical competency in providing age specific care to patients in designated areas of practice.
Schedules testing for patients (labs, referrals, appointments), providing appropriate patient education as delegated, ensuring completion of appropriate paperwork including but not limited to waivers, pre certifications and referrals as applicable.
Responds to customer requests/concerns, depending on the questions.
Ordering & restocking of supplies in rooms.
Assists provider with exams, minor procedures or treatments obtaining appropriate consent(s) as needed
Assist patients to and from cars (those that need help).
Focuses communications in patient/customer care, business operations, and/or topics to create a positive work environment.
Understands and able to perform functions related to computer programs, telecommunications equipment, and other required technology.
Provides superior, individualized customer service for patients, families and other visitors.
Proactively works to identify and resolve patient concerns and refers to appropriate party if necessary.
Assists with preparing charts for patient visit.
Distributes diagnostic reports to appropriate staff members.
Systematically collects focused data including vital signs, pain rating, pertinent history, reason for visit, advance directive review, allergies, accurate medication list, and other information as identified by the specialty or patient needs Assists provider with exams, minor procedures or treatments obtaining appropriate consent(s) as needed.
Performs and maintains competency for all point of care clinical testing required for that department including collection and processing of specimens.
Displays competency for the Patient Care Tech role as evidenced in the annual performance appraisal following the FHN PRIDE Standards, policies, and procedures.
Provides back up support for Patient Service Representative (PSR) according to the PSR job description.
Provides age/culturally appropriate care as delegated.
Assists with maintaining just in time inventory of supplies and medications and consults with appropriate staff as needed.
Utilizes appropriate techniques in cleaning equipment, work area, and exam rooms. Uses proper processes for reporting malfunction of equipment and takes out of service as needed.
Works with the healthcare team to ensure medical information is present at the time of visit.
Serves as a patient advocate, proactively working to identify and resolve patient concerns while practicing within FHN policies and procedures.
Performs any and/or all duties within scope of practice.
Other duties may be assigned.
Education:Completion of high school diploma or General Education Degree (GED)
Required Experience:Must have ability to handle multiple tasks in a fast paced work environment. Must be flexible to the scheduling of work hours to meet the needs of the FHN which may include cross departmental functions.
Licensure/Certification/Registration: BLS/AED certification required.C.N.A certification required.
FHN Vision:Healthcare Excellence for our Communities
FHN Mission:FHN, together with those we serve, improves health and provides superior, quality healthcare services.Respect, dignity and compassion guide our interactions, while leadership and wise stewardship of resources direct the process.
FHN Total Reward Philosophy:At FHN, our diverse workforce is our competitive advantage.Our Total Rewards Philosophy represents a broad spectrum of plans and programs designed to reward, recognize, motivate and develop staff members throughout their careers.We believe in hiring and retaining the best. Having an excellent compensation package, including above-average base pay, merit increases, a professional nursing practice program, promotion increases, incentives, skill-based rewards, spot rewards, and financial and non-financial rewards, helps FHN recruit and retain the best.
FHN Total Rewards Benefit:The benefits program offered by FHN is designed to support you through the key life events you may experience throughout your career. Our life cycle benefits program has been structured to offer you flexibility and help you meet your family's changing needs.
Just as we count on you to help us fulfill our FHN mission and strive to reach our FHN PRIDE standards, you rely on us to provide you with a well-thought-out benefits program. You look to us for help in managing your healthcare, planning for your retirement, enjoying time off with your family, and in meeting the unforeseen costs of disability and death.
We are especially proud of our FHN benefits program because it offers a wider range of benefits - with more staff and family-friendly policies and programs - than most employers of our size, or in our area. The benefits program is designed to be flexible, with lots of choices to respond to your changing needs as you build your career with FHN.
FHN Compensation Program includes:
•Base salary
•Professional nursing practice program
•Diversity education awards
•Certification pay
•Holiday premium pay
•On-call pay
•BSN Pay
•Promotional increases
•Merit increases
•Market adjustments
•Compensation range adjustments
•Lump sum salary awards
•Incentives
•Registry exam compensation
•Paternity or adoption assistance
•Staff registry program
•Shift differential
•Float differential
•Military duty compensation
•Bereavement compensation
•Jury duty compensation
Total Rewards Personal Development and Recognition:At FHN, we believe in encouraging and developing our staff. We offer a wide variety of programs, both formal and informal, to help support ongoing individual pursuits and to recognize exceptional performance and jobs well done.
We recognize our staff through performance management, career development, training programs, work experience, service awards and recognition programs and encourage them to grow both personally and professionally.
Our Commitments and Beliefs
We strive to live our mission by our behavior. We translate each of the following commitments we make into beliefs about the way we work, interact with each other, and reach to exceed the expectation of our patients.
Our staff members also are a priority at FHN, as they are the key to providing quality healthcare for those we serve. We work hard to attract, develop and retain a talented and dedicated workforce. In return for your dedication, FHN is committed to providing an outstanding place to work, unlimited opportunities for you, and the chance to work with excellent people who share your commitment to compassion and quality.
Integrity
We trust and care about each individual and treat all people fairly and honestly. We listen and respond to each other.
Our actions are consistent with our words.
Respect, Dignity, Compassion
We treat individuals with respect, dignity and compassion by giving them responsibility, resources and support. In return, they give their best.
Excellence
Our diverse workforce is our competitive advantage.
We invest in people, instill a shared vision and trust their capability and willingness to improve quality and strive for excellence.
Value
We exceed our customers' expectations through the strength of individual initiative and by people working together in teams.
Leadership
People will excel in an organization that promotes innovation, risk-taking, continuous learning and recognition.
Location:FHN Family Healthcare-Highland View Drive Office, Freeport, IL
Position:Full-time
Primary Hours: 8a-5p
This position offers a $3,000 sign-on bonus with a 3-year commitment to FHN for a PCT.
Job Summary: Works collaboratively and proactively with other members of the healthcare team to coordinate and facilitate Patient Care. The job incumbent is a multi-skilled Staff member who is able to perform clerical and clinical duties as directed by the provider, leader, and/or RN/LPN/MA. The job profile encompasses a multitude of tasks that contribute to the efficient operations of the healthcare practice. Patient Care Technicians may be asked to perform in a dual role to include clinical responsibilities and documentation support for physicians.Responsibilities include the preparation and assembly of medical record documentation/charts, updating patient records utilizing electronic medical record applications, organizing healthcare data to provide enhanced patient services, promoting preventative care, and the efficiency of clinical care.
Job Responsibilities:
Displays competency for the Patient Care Technician role as evidenced in the annual performance appraisal following the FHN PRIDE Standards.
Demonstrates clinical competency in providing age specific care to patients in designated areas of practice.
Schedules testing for patients (labs, referrals, appointments), providing appropriate patient education as delegated, ensuring completion of appropriate paperwork including but not limited to waivers, pre certifications and referrals as applicable.
Responds to customer requests/concerns, depending on the questions.
Ordering & restocking of supplies in rooms.
Assists provider with exams, minor procedures or treatments obtaining appropriate consent(s) as needed
Assist patients to and from cars (those that need help).
Focuses communications in patient/customer care, business operations, and/or topics to create a positive work environment.
Understands and able to perform functions related to computer programs, telecommunications equipment, and other required technology.
Provides superior, individualized customer service for patients, families and other visitors.
Proactively works to identify and resolve patient concerns and refers to appropriate party if necessary.
Assists with preparing charts for patient visit.
Distributes diagnostic reports to appropriate staff members.
Systematically collects focused data including vital signs, pain rating, pertinent history, reason for visit, advance directive review, allergies, accurate medication list, and other information as identified by the specialty or patient needs Assists provider with exams, minor procedures or treatments obtaining appropriate consent(s) as needed.
Performs and maintains competency for all point of care clinical testing required for that department including collection and processing of specimens.
Displays competency for the Patient Care Tech role as evidenced in the annual performance appraisal following the FHN PRIDE Standards, policies, and procedures.
Provides back up support for Patient Service Representative (PSR) according to the PSR job description.
Provides age/culturally appropriate care as delegated.
Assists with maintaining just in time inventory of supplies and medications and consults with appropriate staff as needed.
Utilizes appropriate techniques in cleaning equipment, work area, and exam rooms. Uses proper processes for reporting malfunction of equipment and takes out of service as needed.
Works with the healthcare team to ensure medical information is present at the time of visit.
Serves as a patient advocate, proactively working to identify and resolve patient concerns while practicing within FHN policies and procedures.
Performs any and/or all duties within scope of practice.
Other duties may be assigned.
Education:Completion of high school diploma or General Education Degree (GED)
Required Experience:Must have ability to handle multiple tasks in a fast paced work environment. Must be flexible to the scheduling of work hours to meet the needs of the FHN which may include cross departmental functions.
Licensure/Certification/Registration: BLS/AED certification required.C.N.A certification required.
FHN Vision:Healthcare Excellence for our Communities
FHN Mission:FHN, together with those we serve, improves health and provides superior, quality healthcare services.Respect, dignity and compassion guide our interactions, while leadership and wise stewardship of resources direct the process.
FHN Total Reward Philosophy:At FHN, our diverse workforce is our competitive advantage.Our Total Rewards Philosophy represents a broad spectrum of plans and programs designed to reward, recognize, motivate and develop staff members throughout their careers.We believe in hiring and retaining the best. Having an excellent compensation package, including above-average base pay, merit increases, a professional nursing practice program, promotion increases, incentives, skill-based rewards, spot rewards, and financial and non-financial rewards, helps FHN recruit and retain the best.
FHN Total Rewards Benefit:The benefits program offered by FHN is designed to support you through the key life events you may experience throughout your career. Our life cycle benefits program has been structured to offer you flexibility and help you meet your family's changing needs.
Just as we count on you to help us fulfill our FHN mission and strive to reach our FHN PRIDE standards, you rely on us to provide you with a well-thought-out benefits program. You look to us for help in managing your healthcare, planning for your retirement, enjoying time off with your family, and in meeting the unforeseen costs of disability and death.
We are especially proud of our FHN benefits program because it offers a wider range of benefits - with more staff and family-friendly policies and programs - than most employers of our size, or in our area. The benefits program is designed to be flexible, with lots of choices to respond to your changing needs as you build your career with FHN.
FHN Compensation Program includes:
•Base salary
•Professional nursing practice program
•Diversity education awards
•Certification pay
•Holiday premium pay
•On-call pay
•BSN Pay
•Promotional increases
•Merit increases
•Market adjustments
•Compensation range adjustments
•Lump sum salary awards
•Incentives
•Registry exam compensation
•Paternity or adoption assistance
•Staff registry program
•Shift differential
•Float differential
•Military duty compensation
•Bereavement compensation
•Jury duty compensation
Total Rewards Personal Development and Recognition:At FHN, we believe in encouraging and developing our staff. We offer a wide variety of programs, both formal and informal, to help support ongoing individual pursuits and to recognize exceptional performance and jobs well done.
We recognize our staff through performance management, career development, training programs, work experience, service awards and recognition programs and encourage them to grow both personally and professionally.
Our Commitments and Beliefs
We strive to live our mission by our behavior. We translate each of the following commitments we make into beliefs about the way we work, interact with each other, and reach to exceed the expectation of our patients.
Our staff members also are a priority at FHN, as they are the key to providing quality healthcare for those we serve. We work hard to attract, develop and retain a talented and dedicated workforce. In return for your dedication, FHN is committed to providing an outstanding place to work, unlimited opportunities for you, and the chance to work with excellent people who share your commitment to compassion and quality.
Integrity
We trust and care about each individual and treat all people fairly and honestly. We listen and respond to each other.
Our actions are consistent with our words.
Respect, Dignity, Compassion
We treat individuals with respect, dignity and compassion by giving them responsibility, resources and support. In return, they give their best.
Excellence
Our diverse workforce is our competitive advantage.
We invest in people, instill a shared vision and trust their capability and willingness to improve quality and strive for excellence.
Value
We exceed our customers' expectations through the strength of individual initiative and by people working together in teams.
Leadership
People will excel in an organization that promotes innovation, risk-taking, continuous learning and recognition.
