Patient Care Representative - Technician Optometry Practice

POSITION SUMMARY: The Technician fulfills an important role in providing data that is critical to the doctor in order to provide proper care and treatment to each patient. This individual is responsible for various administrative and clinical functions, including obtaining patient histories, performing preliminary and ancillary testing, scheduling patients, preparing the exam room, and assisting the doctors with any exam needs. They ensure the practice’s quality standards are met, while completing specific, essential responsibilities that pertain to the patient experience and effective communication.

ESSENTIAL RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Prepare patients for eye examinations by communicating the features and benefits of our preliminary testing procedures.
• Perform all preliminary and any doctor requested tests on all patients.
• Assist optometrist and ophthalmologist with patient procedures.
• Coordinate patient scheduling and monitor patient flow throughout the office, properly communicating delays.
• Prepare exam room by cleaning instruments and maintaining inventory of medications and supplies.
• Provide a safe, clean, organized and inviting environment for both patients and staff.
• Perform other duties and assume various responsibilities as determined by the office manager or team lead, and doctor(s).
• Occasional travel to nearby locations may be requested.

WHAT WE OFFER:

• Starting wage of $13 - $13.50 per hour based on previous experience
• 6.5 paid holidays per year
• Approximately 10 days of PTO within first year
• Employee Referral Program
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

EDUCATION AND/OR EXPERIENCE:

• High school graduate or equivalent.
• Previous medical office experience is preferred.

COMPETENCIES:

• Proficient in EHR, including exceptional keyboarding skills
• Excellent interpersonal, written, and verbal communication skills
• Detail oriented with strong organizational skills
• Quality of work reflects efficiency and accuracy
• Ability to obtain knowledge and skills on the job or through educational courses
• A strong commitment to helping people
• Polite, professional, and courteous
• Ability to lead, motivate and promote a team environment
• Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

• Physical Activity: Talking, Hearing.
• Physical requirements: Sedentary work. Involves sitting most of the time.
• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.