Patient Care Coordinator

RESPONSIBILITIES

• Patient / Care Team Communication:
  • Clear communication with patients both in person and via phone and electronic means
  • Establish close relationships with and serves as primary point of contact for patients
  • Provide resources and promote self-management to patients
  • Communicate with Care Team members to facilitate Patient Care
  • Appointment Confirmation
  • Billing / payment questions
  • Maintain strict confidentiality in accordance with health center policies including private health information
  • Interact with patients prior to and after primary care physician appointments to review and update care plan with the RN Care Team Director
  • Interest in assisting patients reach personal and lifestyle goals
  • Strong understanding of cultural competencies within the target population
  • Meet with Care Team (including, but not limited to, RN care team director, primary care provider and behavioral health consultant) to discuss Patient Care issues and needs and facilitate patient health care
  • Ability to build relationships with different types of people, including patients, organization members, and health care providers
  • Good communication and interpersonal skills and ability to speak concisely to patients and Care Team members
  • Passionate, trustworthy, and empathetic when working with patients
  
  

• Care Navigation / Coordination / Management
  • Commitment to the mission of care coordination
  • Organized with the ability to prioritize and problem solve
  • Confidential patient material and appointment tracking
  • Introduction to GSCC services
  • Perform new patient intake services
  • Eligibility assistance for insurance coverage
  • Health risk assessments – social determinants of health, etc.
  • Identify resources for patients to overcome barriers to care, such as transportation, housing, and childcare arrangements
  • Community resource coordination / referrals
  • Remain aware of current community services offered by service providers, such as mental health, housing, and employment assistance
  • Maintain accurate and timely documentation of all patient encounters and complete reporting requirements according to organization standards
  • Track patient information, schedules, files, and forms in a confidential manner including private health information
  • Track patient attendance and follow-up at medical appointments as well as any referrals and patient navigation sessions and initiate outreach and missed appointment procedures
  • Patient education
  • Observe, report, and assess patient self-administration of medication
  • Medication restocks calls
  • Referral and preauthorization management
  • Translation coordination
  • Flexible and adaptable in response to changing patient and health care providers’ needs and requests
  • Exposure to issues of trauma, behavioral health, complex chronic disease, death and dying

PERSONAL SPECIFICATIONS
Knowledge and Experience:

• Experience working as a Medical Assistant in a clinic setting
• Experience working in community health
• Must have excellent Customer Service skills

Behaviors:

• Respect for all others; seeing value in all people
• Positive attitude
• Ability to work closely and collaboratively with team members
• Performs all duties in an independent manner with minimal supervision and directions, shows initiative
• Must be able to work as a member of a team and promote teamwork with other staff members
• Works well with supervisor and all others in positions of authority
• Consistently shows ability to recognize and manage priorities
• Has the ability to manage multiple projects to conclusion

Attributes:

• A high degree of personal and professional discretion and integrity
• Excellent interpersonal and conflict resolution skills
• Must possess attention to detail and problem-solving skills
• Strong supervisory & leadership skills
• Self-starter
• Maintains a well-groomed appearance
• Maintains a well-kept work area
• Excellent verbal and written communication skills
• Excellent organizational skills
• Excellent time management skills
• Strong analytical and problem-solving skills

Physical Requirements:

While performing the duties of this job, employees are regularly required to sit, walk and stand; talk and hear, both in person and by telephone. Good eyesight and manual dexterity skills are essential. Must have sufficient mobility to bend, stoop, and bend down to the floor; ability to move around rapidly; and to move in small, confined areas. May be exposed to infectious diseases, blood-borne pathogens, and occupational dangers.