Patient Care Coordinator

American Hearing + Audiology is seeking a full-time Patient Care Coordinator for private practice. Do you want to feel motivated and passionate about the work you do? We change lives in our community everyday and recognize and prioritize our employees that help us! We have an experienced team built around a fun, relaxed, engaging culture of professional growth and knowledge sharing. We support you in order to bring the best outcomes to each patient.

We offer:

• Work-life synergy and integration
• Job autonomy with a supportive, team-oriented environment
• Three weeks paid time off
• A competitive salary based on your level of experience and performance plus performance-based commissions

Our Mission at American Hearing is to provide premium service and superior products to improve the quality of life for our patients. Our vision is to be the area’s most patient-centered and values-guided hearing care practice, going beyond the hearing device and the hearing loss. We practice in an evidence-based, best practice, patient-centered model providing an excellent opportunity to learn. We recognize our responsibility as hearing healthcare professionals to provide individualized and cost-effective hearing healthcare to the community.

You would make an ideal candidate to join our company if you are willing to commit to the “above the line” principles:

1. Accountability: See it, own it, solve it, do it

2. Become part of the solution

3. Respect for others and their feelings

4. Act now

5. Ask the question “What else can I do?”

6. Ask the question “What coaching do you have for me?”

7. Ask the question “What can I do better?”

8. Personal ownership and pride

9. Show others that you care

Job Duties

• Greet patients with a warm positive “I am here to help solve your problem” attitude
• Answer inbound marketing calls and make outbound constant contact patient calls
• Manage hearing care providers schedules
• Verify patient insurance benefits/coverage/authorizations
• Update practice management software with patient data/sales activity
• Maintain all daily, weekly and monthly reports and tracking documents as directed
• This position also involves coordinating various community outreach events and health fairs

Requirements

• Education: High School diploma required
• Good, clear, strong voice with a positive, energetic, outgoing personality
• Comfortable interacting with elderly people
• Sales experience is helpful in the position
• Excellent interpersonal skills that allow effective working relationships with a diverse patient, colleague, and vendor population. This includes listening, sales, and problem solving skills
• 1-2+ years of office experience in a patient driven industry preferred
• Experience with word processing and database software
• Ability to handle a busy office with interruptions, calls, and walk-ins. Must have the ability to direct the flow of the office with efficiency and grace
• Clinic hours are 8:30-5:00 M-F, No nights, No weekends

If your desire is to be part of a winning team in an employee focused company our fast growing business is perfect for you.

AHA is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.